Software Asset Manager

Job Title: Software Asset Manager
Location: Washington, D.C. Area (100% On-Site)
Travel: None (0%)
Clearance: Active or ability to obtain Public Trust Clearance

Duration: 6 months, exte

Job Description:
We are seeking a highly motivated and detail-oriented Software Asset Manager to oversee software license tracking, entitlement management, and compliance across enterprise environments in support. This position will work on-site in the Washington, D.C. area and is critical to maintaining an efficient, cost-effective, and compliant software asset management (SAM) program. The ideal candidate will bring deep knowledge of ServiceNow Software Asset Management (SAM Pro), experience managing entitlements, and strong documentation skills for developing SOPs and maintaining a knowledge base.

This role requires proactive collaboration with procurement, IT, legal, and vendor management teams to ensure software licensing is optimized and all assets are properly tracked and documented.

Responsibilities:
Manage the complete lifecycle of software assets, including acquisition, deployment, maintenance, renewals, and decommissioning.
Track and manage software license entitlements, usage, and compliance using ServiceNow SAM Pro.
Maintain and regularly update an approved software repository to ensure organizational standards and software hygiene.
Ensure all software assets and entitlements are accurately recorded and continuously reconciled across systems.
Author and maintain clear, detailed Standard Operating Procedures (SOPs) and contribute to a robust knowledge base to support internal software asset management processes.
Support software license audits and ensure alignment with vendor agreements and organizational policies.
Collaborate with procurement, legal, security, IT operations, and business stakeholders to align licensing strategies, resolve issues, and support planning for renewals or new acquisitions.
Analyze license usage trends to identify cost-saving opportunities such as reclamation or consolidation.
Generate reports and dashboards within ServiceNow to support internal audits, compliance checks, and executive briefings.
Support software deployment teams with license validation, version tracking, and distribution governance.
Train stakeholders and end users on software asset management policies and ServiceNow processes.

Personal Skills:
Collaborative: Proven ability to work cross-functionally with technical teams, procurement, finance, and legal to achieve shared goals.
Communicative: Strong written and verbal communication skills to effectively document, report, and explain licensing concepts to diverse audiences.
Detail-Oriented: Focused on accuracy and compliance, with the ability to identify discrepancies and resolve data quality issues.
Process-Oriented: Skilled in developing, documenting, and refining repeatable asset management processes.
Analytical: Able to assess usage data and licensing terms to make informed recommendations.
Independent & Proactive: Capable of managing day-to-day responsibilities without supervision while seeking out improvements to SAM workflows.

Job Requirements: Education & Experience:
3 to 5 years of experience in Software Asset Management, Software Licensing, or IT Asset Management with a software focus.
Minimum 2 years of hands-on experience with ServiceNow SAM Pro, including license models, entitlements, and reconciliation processes.
Strong understanding of various software licensing models (perpetual, subscription, SaaS, enterprise agreements, etc.).
Experience maintaining software catalogs, license entitlement records, and compliance documentation.
Experience creating and maintaining SOPs and internal knowledge documentation.
Familiarity with federal procurement and IT governance practices is preferred.
Experience with ITIL-based processes for asset and configuration management is a plus.

Tools & Technologies:
Advanced knowledge of ServiceNow Software Asset Management (SAM Pro).
Proficient in Microsoft Excel, including functions for license reconciliation and reporting.
Familiarity with software discovery tools and license tracking utilities.
Experience with tools related to contract/license management is a plus.

Additional Qualifications:
Active Public Trust clearance or ability to obtain one.
Ability to work on-site full-time in the Washington, D.C. area.
No travel required (0%).
Strong organizational skills and commitment to accuracy and compliance.