IT Support Specialist (Dept of VA - Tomah, WI)

Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our work environment is characterized by innovation, collaboration, and a strong focus on rewarding our employees. We are proud to have been recognized by the Inc. 5000 for five consecutive years as one of the nations fastest-growing companies, and we have also been honored with awards such as the Washington Business Journal Best Places to Work and Virginia Business Best Places to Work. In addition, we have made it onto the Washington Business Journal Fast 75 list for the last two years.

We are currently looking for IT Support Specialists for a large IT modernization project supporting the Department of Veteran Affairs in Tomah, WI.

As an IT Support Specialist on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role you, will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites. This position is located onsite at Veterans' Administration Medical Centers with daytime hours.

You Have:

• Minimum of 1-year experience in imaging and installing computer equipment
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Must have personal transportation available during work hours
• Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
• HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor s degree in IT, CS, EE, IS and 1 years of experience

Nice If You Have:

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA
• Public Trust clearance