Desktop Support Engineer

Job ID: NC-761394

Onsite/Local Desktop Support Engineer (12+) with M365, imaging, Apple support (must), ServiceNow, asset management, Intune Testing, MECM, Active Directory, Tanium, Beyond Trust experience

Location: Raleigh, NC (NCDIT)
Duration: 2 Months
Position: 1(3)

Skills:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 3 Years
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams Required 3 Years
Image or provision new equipment hardware & provide to customer Required 3 Years
Experienced in supporting mobile devices Required 3 Years
Experienced with supporting Apple devices Required 3 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. Required 3 Years
Follow asset management processes to ensure proper customer billing Required 3 Years
Document work activities in ServiceNow Required 3 Years
Testing Intune processes for Tier 3 team & providing feedback Required 3 Years
Install software following security & internal processes Required 3 Years
Troubleshoot customer issues Required
Provide instruction while troubleshooting for remote customers Required
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust Required 2 Years
Work with vendors on warranty cases Required
Work on special projects as needed Required

Description:
NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams
Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed