DGM NOC Operator

Position: DGM NOC Operator

Location: Dallas, TX (Onsite required)

Duration: 6 Months

Rate: $ Open/Hour

**NEED LOCAL RESOURCE ***

DGM NOC Operator (Video Monitoring and Integration) Summary:

Candidate will be familiar with the telecommunications network design and architecture and will generally work independently under normal supervision. Incumbents will participate on project teams to provide support for the implementation of new systems and in the diagnosis of network problems. Incumbents will participate in discussions with vendors and service providers in order to assist in the diagnosis and resolution of network problems. This individual will provide a secondary technical support role on a major network system and may provide support for other, smaller systems. Incumbents will have a general knowledge of design standards, applicable regulations, and codes and will strengthen these skills as they work within this level. Incumbents will be familiar with and gain an increased knowledge of the technical support requirements and procedures for the specific technologies and equipment supported including the provisioning of services, system documentation requirements, and asset management requirements. Incumbents will conduct trend analysis and capacity analysis to anticipate changes in the business environment and take appropriate action. Experienced Incumbents are expected to train new candidates and may occasionally guide the work of Associates. Incumbents are expected to keep abreast of changing telecommunications regulations and technologies. Technical certifications may be required depending on the specific role.

Key Roles & Responsibilities Directly or through others, the incumbent will serve in one of the defined roles below:

Telecomm Network Operator

The Telecomm Network Operator is the technical expert on multiple telecommunication protocols and is responsible for ensuring that the network is performing to optimum capacity. Depending on assignment, the Telecomm Network Operator may work independently or under the supervision of a lead. Duties of this Telecomm Network Engineer include:

Strong understanding of Video Monitoring and Access Control systems

Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures

Striving to resolve all issues and to identify the root cause of every problem

Coordinating all planned outages

Communicating with verbal and written status reports as required

Performing end-to-end analysis on the transport network through a capacity/availability/response time analysis

Assisting in the training of new candidates

Adhering to safe work practices to support the goal of no reportable accidents within IT

Being on call and shift work is a 24x7 operation and all personnel will be on call in the event of a problem

Keeping abreast of technology changes, evaluating and recommending network components and developing documentation and installation standards for these components

FAA tower lighting notifications

Updating system and procedures documentation for all network hardware on the document database

Providing primary support for at least one major system (microwave, two-way radio, wireless LAN, etc) and secondary support on multiple minor systems

Adhering to safe work practices to support the goal f no reportable accidents within IT

Being on call the transport network is a 24x7 operation and all personnel will be on call in the event of a problem

The Network Operator is responsible for the operation, monitoring, and control of both digital and analog telecommunications networks

These networks provide voice and data to transmission and distribution facilities, and are the primary focus is to maintain high reliability of these networks

Network Operator is responsible for initiating and coordination service restoration activities.

These activities include notifying affected personal, rerouting circuits to restore service for company and customer.

The operator serves as a central contact and point of coordination for all system operation, maintenance, and repair efforts to ensure reliable operation of the system and accurate record of events that affect system

integrity.

Monitor NERC/CIP Critical sites via alarm monitoring software and/or video surveillance equipment and make necessary contact with appropriate personnel when potential issues are observed

Education, Experience, & Skill Requirements

Education High School Diploma. Preferred Advanced Degree

Experience Five years as a NOC Operator / VMS or access control or five to six years equivalent experience in technical support (True NOC experience working with multiple monitoring systems,

ability to multitask in this environment and self-motivation a must)

Skill General knowledge of Telecommunications Network Design and Architecture, Equipment Technologies, Standards and Regulatory Requirements, General IT Knowledge Measures of Success

The NOC Operator will be accountable for timely responses to CIP related access alarms

The NOC Operator will be accountable for timely call out of field personnel if onsite visit is needed

The NOC Operator will be accountable for effectively troubleshooting and resolving AMS outages remotely when possible

The NOC Operator will be accountable for effectively troubleshooting and ensuring resolution of SCADA outages remotely when possible

Please send your resume in word format, following details to or call me @ for more information:

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