ServiceNow Solution Architect (Senior Manager)

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

Huron Consulting Group is seeking an accomplished and strategic ServiceNow Solution Architect to join our innovative Education & Research Digital team. This is a pivotal opportunity for a seasoned professional with deep ServiceNow expertise, strong leadership capabilities, significant industry experience, and a consultative mindset to help our higher education clients realize transformative outcomes. If you thrive in dynamic, fast-paced environments and are excited to architect complex, enterprise-scale solutions, we invite you to shape the future with us.

Education & Research at Huron

Huron's Education & Research industry is committed to providing unparalleled expertise by offering the most comprehensive services in the market and collaborating with institutions to enhance business performance across the enterprise. We support a variety of clients in higher education, including public and private institutions, community colleges, and research institutes; healthcare entities such as academic medical centers and cancer centers; and other emerging areas like non-profits, independent schools, and international organizations. Our team's strategic focus areas include research consultation and administration, strategy and innovation, business operations, organizational transformation, student and alumni lifecycle strategies, global philanthropy, and digital transformation. These comprehensive, strategic, and operational solutions empower our clients to navigate and excel in this era of rapid transformation.

Position Overview

As a ServiceNow Solution Architect, you will lead the design, assessment, enhancement, and integration of advanced ServiceNow solutions for Huron's clients. You will serve as a trusted advisor, steering strategic engagements and overseeing technical excellence from discovery through delivery. Leveraging your expertise in ServiceNow and in integrating with enterprise platforms such as Workday and Oracle, you will drive clarity, direction, and innovation in ambiguous and high-impact client environments.

Key Responsibilities

• Provide technical leadership and vision for the architecture, design, and deployment of complex ServiceNow solutions aligned with client business objectives and industry best practices.
• Advise clients on ServiceNow capabilities, limitations, and optimal use, demonstrating how the platform can address business needs and accelerate digital transformation.
• Architect and manage integrations between ServiceNow and key enterprise systems, including but not limited to Oracle, Workday, SAP, and Salesforce, ensuring seamless, scalable, and secure data exchange.
• Guide requirements gathering by collaborating with stakeholders to elicit and translate business, functional, and technical needs into robust solution designs.
• Apply structured thinking and project execution methodologies to deliver clarity, actionable plans, and successful outcomes in complex environments.
• Establish, enforce, and champion technical standards, best practices, and quality assurance protocols for all ServiceNow implementations and integrations.
• Create and maintain comprehensive architecture documentation, integration specifications, and operational guides for client solutions.
• Facilitate effective, transparent communication with executive stakeholders, business users, developers, and project managers, ensuring alignment throughout the project lifecycle.
• Proactively assess emerging ServiceNow features, integration technologies, and market trends, recommending enhancements and innovations for client benefit.
• Mentor and develop junior consultants and technical teams, fostering a culture of learning, collaboration, and technical excellence.
• Lead multiple client engagements simultaneously, ensuring technical feasibility, strategic alignment, and delivery of measurable business value.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's degree preferred.
• Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the ServiceNow platform.
• Demonstrated ability to lead and operate in fast-paced, ambiguous environments, providing clarity and structure through technical leadership and a consultative approach.
• Strong hands-on knowledge of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and CMDB.
• Proven experience architecting and implementing integrations between ServiceNow and at least two enterprise platforms, with particular emphasis on Workday and/or Oracle integrations (e.g., Oracle Cloud, Oracle eBS, Workday HCM, etc.).
• Expertise with integration technologies such as REST/SOAP APIs, ETL, middleware solutions (e.g., MuleSoft, Dell Boomi), and web services.
• Demonstrated skill in designing secure, scalable, and reliable integrations between ServiceNow and other enterprise applications.
• Excellent written and verbal communication skills with the ability to present complex technical concepts to non-technical and executive audiences.
• Strong analytical and creative problem-solving abilities, with a track record of developing innovative solutions to complex challenges.
• Experience with agile methodologies and project management practices.
• Relevant ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, ServiceNow Architect) highly desirable.

Flexible living locations across the U.S with travel required for client engagements and team collaboration up to 30%.

Preferred Skills & Attributes

• Experience implementing ServiceNow solutions in higher education and academic medical centers
• Experience in large-scale consulting environments and transformational projects.
• Ability to translate ambiguous requirements into actionable architecture and implementation plans.
• Exposure to cloud solution architectures (AWS, Azure, Google Cloud Platform) and SaaS platforms.
• Proficiency with data modeling, workflow automation, and custom application development on ServiceNow.
• Strong business acumen and the ability to connect technology solutions to broader organizational goals.
• Demonstrated experience mentoring and developing technical talent.
• Passion for learning and staying at the forefront of technology trends.

Why Join Huron?

• Impact: Shape the digital future for leading organizations by architecting transformative ServiceNow solutions.
• Growth: Access robust training, mentorship, and career advancement opportunities in a culture that values innovation and curiosity.
• Collaboration: Work alongside passionate colleagues in an environment that embraces diversity, creativity, and shared success.
• Recognition: Be a part of an industry-recognized consulting leader with proven expertise in technology-enabled business transformation.

The estimated base salary for this job is $155,000 - $185,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $178,250 - $231,250 USD. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level
Senior Manager

Country
United States of America