Overview
Hybrid
$15 - $20
Accepts corp to corp applications
Contract - Independent
Contract - 18 Month(s)
Skills
Help Desk
Service Desk
Job Details
Service Desk Analyst - Level 2 Location: Phoenix, AZ (Only Locals)
Responsibilities:
- Systems administrator responsible for tracking changes and additions to the web help desk ticketing system
- Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts
- Responsible for shipping and disposal of end of life assets to the warehouse
- Password and access request for new hire email and initial setups
- PC refresh tracking and implementation
- HQ Communications/AV assistance in multiple conf rooms
- Customer Support for both internal and external Customers.
- Knowledge of Google, Microsoft, Adobe systems.
Required Skills
- 2+ years of IT Experience as a Service Desk Analyst
- At least an associate's degree (If not mentioned on Resume, it will be rejected)
Preferred Skills
- Ticketing experience
- Google Suite/Google Workspace Experience
- Microsoft office suite experience
- Adobe Experience
- End of life (EOL) assets (IT asset management)
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