Nice CXone Architect

Overview

Accepts corp to corp applications

Skills

INTEGRATION
NICE CX one
Architect

Job Details

About the Role:

We're seeking experienced NICE CXone Architects to join our growing team across North America. If you're passionate about customer experience transformation and bring deep, hands-on expertise in NICE CXone, this is your opportunity to architect next-generation contact center solutions that make a real impact.

What You'll Do:

  • Architect and implement robust NICE CXone solutions to enhance and streamline customer interactions

  • Define and drive architecture and integration strategies in collaboration with business and technical stakeholders

  • Lead technical design and execution in API configuration, Studio scripting, and system integrations

  • Establish and enforce best practices for deployment, scalability, and maintainability

  • Partner with cross-functional teams to deliver high-impact solutions that drive operational efficiency and CX innovation

What We're Looking For:

  • 10+ years of experience in contact center and customer experience technologies

  • Deep expertise in NICE CXone, including Studio, APIs, WFM, QM, and analytics integration

  • Proven track record in technical leadership and strategic solution delivery

  • Strong knowledge of cloud-based contact center infrastructure and third-party integrations

  • Exceptional communication, collaboration, and problem-solving skills

Nice to Have:

  • NICE CXone certifications (e.g., CXone Certified Implementation Engineer)

  • Experience with CRM systems (Salesforce, Dynamics, Zendesk) and CTI integrations

  • Familiarity with agile methodologies and DevOps tools

Why Join Us?

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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