Help Desk Analyst

Overview

On Site
Depends on Experience
Contract - W2

Skills

ITOPS_Help Desk

Job Details

Our government client is looking for Help Desk Analyst on an onsite 9+ months renewable contract role in Chesterfield, VA
# of positions: 6

Position- Help Desk Analyst

Job Description:
The Help Desk Analyst will support agency’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a agency account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Required/Desired Experience:

  • 8 years of Advanced computer skills are required that aligns with the Job Description Required
  • 8 years of Ability to multitask and to determine root cause of problems and implement solutions, Required
  • 8 years of Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required
  • 8 years of customer relations skills Required
  • 8 years of good verbal and written communication skills Required
  • 8 years of proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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