Site Reliability Engineer III

Job Description

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise technology team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

• Troubleshoot major incidents, facilitate blameless post-mortems, and ensure non-recurrence of issues on the ServiceNow platform or other critical applications.
• Design, code, test, and deliver software to automate manual operational tasks, enhancing the availability and stability of ServiceNow and its critical integration services.
• Analyze database and system performance issues, providing solutions to improve service availability.
• Collaborate with software engineers and teams to design, develop, test, and implement solutions for availability, reliability, and scalability.
• Implement infrastructure, configuration, and network as code for applications and platforms.
• Understand service level indicators and utilize service level objectives to proactively resolve issues before they impact customers.
• Support the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability concepts and 3+ years applied experience
• Extensive experience in supporting the ServiceNow Platform or other enterprise products and services, with strong debugging and troubleshooting skills for complex systems.
• Proficient in site reliability culture and principles, with hands-on experience implementing them within applications or platforms to enhance reliability and performance.
• Strong background in working with relational databases such as MySQL and Oracle, including expertise in database tuning for optimal performance.
• Skilled in diagnosing application performance degradation and implementing effective solutions to improve system efficiency.
• Proficient in scripting languages including JavaScript, Python, Perl, Unix Shell, and Windows Shell, with experience in writing or debugging Object-Oriented code, particularly in Java.
• Experienced in working with dynamic HTML components such as AJAX, JavaScript, AngularJS, CSS, XML, HTML, and XHTML to create interactive and responsive web applications.
• Proficient in web services technologies, including SOAP and REST, as well as data extraction technologies like JDBC and ODBC, for seamless data integration and communication.
• Knowledgeable in TCP/IP networking, IT Service Management (ITSM), IT Infrastructure Library (ITIL), and Configuration Management Database (CMDB), with experience in observability to monitor and improve system performance.

Preferred qualifications, capabilities, and skills

• Ability to solve unique problems in areas such as compute services, including Containers & Serverless, and other AWS Services.
• Strong understanding of AWS Network Architecture and general networking.
• ServiceNow Certification; CSA or higher is desired.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.