ServiceNow/CMDB Data Analyst

SeviceNow/CMDB Analyst

Hybrid role - 3 days/week onsite in Atlanta GA

5 Months Contract

Job Description:

Seeking a Data Analyst for ServiceNow Configuration & Asset Management -
Responsibilities

• Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation, with a focus on CMDB, referencing other sources where required.
• Extract data from a range of systems and spreadsheets.
• Map the data into appropriate templates, developing new templates where required.
• Validate the data against existing model data (and other data) in the ServiceNow CMDB.
• Conduct additional independent research where necessary, with a specific focus on equipment model data.
• Support the mapping of CMDB data to other ServiceNow data elements and organizational structures.
• Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes.
• Provide occasional data analysis support to other workstreams.

Required Skills

• Delivery-focused Data Analyst experience.
• Analytical thinking and problem solving - able to reframe challenges and find innovative solutions to problems.
• Excellent stakeholder management.
• Clear communicator.
• Advanced data modeling/analysis skills - demonstrable understanding of data modeling and relationships in software systems.
• Experience of managing complex system data updates and understanding of associated challenges.
• Knowledge of CMDB, APM and asset management databases and relevant challenges.
• Ability to run queries and make updates on large data sets.

Preferred Skills

• ServiceNow certified BA.
• Understanding of ITIL and ITSM processes.
• Experience of data modelling with CSDM in ServiceNow for a broadcast/media production organization.
• Understanding of broadcast and media technology.
• Experience of managing technical asset audits.

Education
N/A
The estimated pay range for this position is USD $45.00/hr - USD $51.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.