National Customer Service Specialist

  • Topeka, KS
  • Posted 25 days ago | Updated 25 days ago

Overview

On Site
Depends on Experience
Contract - W2

Skills

MS Excel
Access
and CSV files

Job Details

We re looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you ll play a key part in maintaining and improving the USPS s Security Lock policies, systems, and processes. You ll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.

If you re a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

What You ll Do:

  • Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.

  • Generate reports and suggest process improvements for better management and efficiency.

  • Develop and implement policies and procedures to enhance Security Lock functions.

  • Provide technical support for ordering systems and related applications.

  • Maintain accurate records for key returns, combination changes, and product updates.

  • Participate in meetings to provide insights and recommendations on Security Lock programs.

  • Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.

What We re Looking For:

  • Experience:

    • 2-3 years in customer service, helpdesk/call center operations, or materials ordering support.

  • Technical Skills:

    • Advanced proficiency in MS Excel, Access, and CSV files.

    • Familiarity with MS Teams.

  • Strong communication, multitasking, and problem-solving abilities.

  • A proactive and adaptable mindset with the ability to work under pressure.

Additional Details:

  • Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.

  • Schedule: Monday-Friday, 10:00 AM 7:30 PM CT.

  • Position Type: Non-exempt, 40-hour workweek

  • Background Requirements:

    • Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance

Why Join MBA CSi?
At MBA CSi, you ll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We re committed to fostering growth, encouraging innovation, and recognizing excellence.

Take the next step in your career and apply today!
#CJ

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About MBA CSi