IVR Architect

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

IVR Architect
IVR
VXML
Microsoft Dynamics 365
Contact Center
Google Dialog flow CX
Kore.ai
Amazon Lex
conversational AI
voice solutions
SIP
RTP
PSTN
API design
ASR/TTS
Genesys
Avaya
CXone
Five9
AI

Job Details

Role: IVR Architect

Location: Remote

Duration: Long Term

Job Summary:

We are seeking an experienced IVR Architect to lead the modernization and migration of legacy IVR/VXML applications to cloud-native conversational AI platforms such as Microsoft Dynamics 365 Contact Center, Google Dialog flow CX, Kore.ai, or Amazon Lex.

This role requires a strategic thinker with deep technical expertise in IVR architecture, conversational AI, and scalable enterprise voice solutions.

Required Skills & Experience:

  • 8 12+ years of experience in IVR and Contact Center architecture.
  • Strong background in VXML, IVR design, and telephony integration (SIP, RTP, PSTN).
  • Proven experience with cloud conversational AI platforms Microsoft Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, or Amazon Lex.
  • Expertise in contact center integrations, API design, and microservice-based architectures.
  • Experience designing and implementing authentication, error handling, and reusable IVR frameworks.
  • Understanding of security and compliance for conversational applications (data privacy, PII protection, encryption).
  • Familiarity with CI/CD pipelines, automated testing frameworks, and monitoring tools for voice applications.
  • Excellent communication and documentation skills; ability to present complex solutions clearly to both technical and non-technical stakeholders.

Preferred Qualifications:

  • Experience integrating conversational AI with CRMs or ERP systems (e.g., Dynamics 365, Salesforce).
  • Hands-on experience with speech recognition (ASR/TTS) technologies.
  • Exposure to contact center platforms (Genesys, Avaya, NICE CXone, Five9, etc.).
  • Cloud certifications (Azure, AWS, or Google Cloud) are a plus.
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