Overview
On Site
USD 40.00 - 50.00 per hour
Full Time
Skills
Administrative Support
Servers
Help Desk
Onboarding
KPI
Tablet
Scheduling
Documentation
Laptop
Microsoft Office
Active Directory
Operating Systems
Microsoft Windows
IT Security
Network
WAN
Routers
Firewall
Remote Access
Technical Support
Virtual Private Network
Remote Desktop Services
SLA
Customer Experience
Effective Communication
Knowledge Base
Service Desk
Incident Management
Cyber Security
Management
Inventory Management
Computer Hardware
Training
Repair
Printers
LAN
Reporting
Regulatory Compliance
SAP BASIS
Computer Science
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Leads and provides technical and administrative support for all IT systems and applications, including workstations, servers, printers, networks, and vendor software. Maintain and share adequate knowledge of existing hardware and software in use on the Network with the Help Desk Team to maximize efficiency from a system and user perspective. Lead, prioritize, and provide on-site technical support to the PC's (laptops and desktops) and peripherals in service at various Valent group companies sites, primarily at the Libertyville, IL site. Facilitate and administer employee onboarding and offboarding IT service in compliance with IT policies and expected Key Performance Indicators (KPIs). To the extent practical, provide support to field deployed PC's (laptops and/or tablets).
Responsibilities
You will assist the IT Service Desk Manager in key tasks to meet Service Desk goals and responsibilities and keep the department running smoothly. This includes:
Scheduling Team members for visits to remote sites; updating the calendar; keeping the IT Service Desk manager informed
Keeping the calendar of New Hires and Terminations, making sure both are completed on a timely basis; Insuring team members are following all procedures so our documentation remains up to date
Keeping an up-to-date list of laptops available for deployment
Training Team members in the latest updates and procedures using Valent Tools and apps (Tanium, Microsoft 365, Maas360, etc.)
Provide "White glove" service to senior level employees as needed
Other Key Responsibilities:
Lead and also provide IT support relating to technical issues involving various IT systems and applications, including O365, OKTA, Active Directory, Computer hardware and operating systems.
Manage Windows OS patching process for all workstations to ensure all known vulnerabilities are patched according to the IT security compliance requirements.
Provide level 1&2 technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Provide remote access solutions installation and technical support to all IT users: VPN and Terminal services.
Effectively lead and use IT help ticketing tool to consistently achieve Service Level Agreement (SLA) commitments.
Provide an extraordinary customer experience to all IT users (employees), including exhibiting effective communication by keeping IT users informed of incident progress, and impending changes/planned IT system outages.
Maintain IT systems and applications knowledge base articles relevant to the IT service desk function and keep them accurate/updated.
Participate and support cyber security incidents response group's operational activities to timely avert cyber security threats.
Responsible for managing IT computer assets, including computer inventory management and e-waste recycling process.
Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient.
Lead and provide computer deployments and repair work service, including installation of workstations and printers on the LAN.
Monitor and report licenses on applications to ensure compliance on a periodic basis.
Utilize technology to provide staff with a fast accurate, and secure method of gaining access to information so they can service the member in the fastest and most efficient manner possible.
Qualifications:
Bachelor's degree in computer science or equivalent, with 7 - 10 years of related experience.
Minimum 12 years of related experience if no college degree.
Pay and Benefits
The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Libertyville,IL.
Application Deadline
This position is anticipated to close on May 22, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Leads and provides technical and administrative support for all IT systems and applications, including workstations, servers, printers, networks, and vendor software. Maintain and share adequate knowledge of existing hardware and software in use on the Network with the Help Desk Team to maximize efficiency from a system and user perspective. Lead, prioritize, and provide on-site technical support to the PC's (laptops and desktops) and peripherals in service at various Valent group companies sites, primarily at the Libertyville, IL site. Facilitate and administer employee onboarding and offboarding IT service in compliance with IT policies and expected Key Performance Indicators (KPIs). To the extent practical, provide support to field deployed PC's (laptops and/or tablets).
Responsibilities
You will assist the IT Service Desk Manager in key tasks to meet Service Desk goals and responsibilities and keep the department running smoothly. This includes:
Scheduling Team members for visits to remote sites; updating the calendar; keeping the IT Service Desk manager informed
Keeping the calendar of New Hires and Terminations, making sure both are completed on a timely basis; Insuring team members are following all procedures so our documentation remains up to date
Keeping an up-to-date list of laptops available for deployment
Training Team members in the latest updates and procedures using Valent Tools and apps (Tanium, Microsoft 365, Maas360, etc.)
Provide "White glove" service to senior level employees as needed
Other Key Responsibilities:
Lead and also provide IT support relating to technical issues involving various IT systems and applications, including O365, OKTA, Active Directory, Computer hardware and operating systems.
Manage Windows OS patching process for all workstations to ensure all known vulnerabilities are patched according to the IT security compliance requirements.
Provide level 1&2 technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Provide remote access solutions installation and technical support to all IT users: VPN and Terminal services.
Effectively lead and use IT help ticketing tool to consistently achieve Service Level Agreement (SLA) commitments.
Provide an extraordinary customer experience to all IT users (employees), including exhibiting effective communication by keeping IT users informed of incident progress, and impending changes/planned IT system outages.
Maintain IT systems and applications knowledge base articles relevant to the IT service desk function and keep them accurate/updated.
Participate and support cyber security incidents response group's operational activities to timely avert cyber security threats.
Responsible for managing IT computer assets, including computer inventory management and e-waste recycling process.
Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient.
Lead and provide computer deployments and repair work service, including installation of workstations and printers on the LAN.
Monitor and report licenses on applications to ensure compliance on a periodic basis.
Utilize technology to provide staff with a fast accurate, and secure method of gaining access to information so they can service the member in the fastest and most efficient manner possible.
Qualifications:
Bachelor's degree in computer science or equivalent, with 7 - 10 years of related experience.
Minimum 12 years of related experience if no college degree.
Pay and Benefits
The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Libertyville,IL.
Application Deadline
This position is anticipated to close on May 22, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.