Deployment Manager (State client experience)

Job Description:

Environment Management Team Deployment Manager

HHSC Social Services Applications division is seeking a Senior Technical Deployment Manager (DM) to:

• Oversee the deployment and validation of SSA application releases and system enhancements to production.
• Oversee the troubleshooting of environment issues encountered during development in the dev/test environments.
• Plan and coordinate with multiple internal I/T organizations, trading partners, vendors and consultants on an ongoing basis.
• Work closely with the business and I/T management for environment demand planning and driving I/T and operation resources for timely delivery of application environments - including new environment standups and frequent refactoring and reconfiguration of existing environments through manual and automated processes (Code, DB, Configuration, Security and Platform updates).
• Lead projects and IT sprints for improving environment delivery process through automation and standardization.
• Utilize Agile development or, provide direction that meets SSA goals and objectives by participating in backlog grooming & user story development and work together with other teams in support of application enhancements planned to support new programs & business requests and to enhance quality, scalability & stability of the applications
• Lead and triage troubleshooting sessions involving subject matter experts from different I/T areas for the purpose of restoring functionality and isolating and root causing issues.
• Hands on experience with monitoring and APM tools such as Splunk, Dynatrace is highly preferred.
• Environment triage support responsibility includes both workday and night/weekend on-call support for all development, test, training, and production environments.
• This service helps maintain high availability for developers, testers, trainers, and production end users.
• It includes both workday and night/weekend on-call support as required to maintain high availability of the applications for various users.
• This position works under minimal direction with considerable latitude for the use of initiative and independent judgment.

Knowledge Skills Abilities:

• In-depth knowledge of Agile methodology and frameworks like Scrum, Kanban, XP, including sprint related activities such as User Stories development, Continuous Integration, ATDD, TDD, Continuous Testing, Pairing, Automated Testing, Estimation.
• Ability to supervise staff.
• Ability to assign and prioritize work.
• Communication skills, both written and oral to effectively communicate technical and business needs across different organizational levels (including but not limited to: executive, management, software development, testing, and technical staff).
• Possesses skills to effectively coach sprint teams on Agile methodology.
• In-depth knowledge of software development processes, procedures and standards.
• Ability to make sound decisions resulting in delivery of software products on time and defect free.
• Critical thinking abilities to identify and solve problems, understand and analyze burndown charts, team velocity and other required metrics.
• Possesses conflict resolution skills and focuses on scrum values of openness, honesty and respect.
• Strong interpersonal skills including mentoring, coaching, collaborating, and team building
• Strong analytical, planning, and organizational skills with an ability to manage competing demands.
• Solid understanding of and demonstrated experience in using appropriate tools:
• AGILE Project Management tools such as Jira, Rally, VersionOne or equivalent.
• Microsoft Project, Visio, and all Office Tools.
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view.