Overview
Remote
On Site
Full Time
Skills
Retail
Onboarding
Training
Workflow
Change Management
Knowledge Base
Process Improvement
Communication
Organized
Attention To Detail
SAP BDC
CRM Administration
Sales
Cloud Computing
Customer Facing
Salesforce.com
Customer Relationship Management (CRM)
Innovation
Management
Managed Services
Collaboration
Partnership
Value Engineering
Effective Communication
Law
Job Details
Title: Client Success Specialist - Automotive CRM
Location : 100% Remote
Target Start Date : asap
About Us
We are a Salesforce consulting firm specializing in the automotive retail industry. Our team helps dealership groups modernize their operations, leverage data, and enhance customer experiences through customized Salesforce solutions. We're growing and looking for someone who understands the dealership world and knows what it takes to make CRM systems work on the ground.
About the Role
We're seeking a Client Success Specialist with direct experience using or supporting CRM systems in an automotive dealership environment. This person will serve as a bridge between our Salesforce consultants and the real-world dealership operations, ensuring our clients are getting the support they need and that our solutions match the unique rhythms of the retail auto space.
This role involves working directly with clients, resolving issues, offering training and guidance, and helping translate dealership needs into actionable CRM strategies. While Salesforce experience is a plus, we're primarily looking for someone who knows the ins and outs of dealership CRMs like VinSolutions, DealerSocket, Elead, Reynolds & Reynolds, CDK CRM, or others.
Key Responsibilities
Requirements
Nice to Have
What We Offer
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Location : 100% Remote
Target Start Date : asap
About Us
We are a Salesforce consulting firm specializing in the automotive retail industry. Our team helps dealership groups modernize their operations, leverage data, and enhance customer experiences through customized Salesforce solutions. We're growing and looking for someone who understands the dealership world and knows what it takes to make CRM systems work on the ground.
About the Role
We're seeking a Client Success Specialist with direct experience using or supporting CRM systems in an automotive dealership environment. This person will serve as a bridge between our Salesforce consultants and the real-world dealership operations, ensuring our clients are getting the support they need and that our solutions match the unique rhythms of the retail auto space.
This role involves working directly with clients, resolving issues, offering training and guidance, and helping translate dealership needs into actionable CRM strategies. While Salesforce experience is a plus, we're primarily looking for someone who knows the ins and outs of dealership CRMs like VinSolutions, DealerSocket, Elead, Reynolds & Reynolds, CDK CRM, or others.
Key Responsibilities
- Act as the primary point of contact for a portfolio of automotive clients using our Salesforce-based CRM solutions
- Provide first-level CRM support, triage issues, and coordinate with technical teams for resolution
- Lead onboarding and training sessions for dealership personnel
- Translate dealership workflows into CRM configurations or enhancement requests
- Support adoption and change management within the client teams
- Document best practices and contribute to internal knowledge base
- Proactively identify opportunities for process improvements or upsell opportunities based on client usage
Requirements
- 5+ years of experience working with or supporting a CRM system in a dealership setting
- Deep familiarity with dealership sales and/or service processes
- Experience with tools like VinSolutions, Elead, DealerSocket, or similar
- Strong communication and interpersonal skills - must be comfortable working directly with clients
- Organized and detail-oriented, with the ability to juggle multiple clients or issues
- Familiarity with Salesforce is a plus , but not required (we'll train you)
- Ability to work independently and manage your time effectively in a remote work environment
Nice to Have
- Experience in a BDC or CRM management role within a dealership
- Previous exposure to Salesforce Sales Cloud, Service Cloud, or Automotive Cloud
- Experience in consulting or client-facing support roles
What We Offer
- Competitive salary
- Opportunities to grow into Salesforce specialization
- Supportive team with deep automotive and CRM expertise
- Exposure to cutting-edge dealership technology and innovation
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.