INTEGRATIONS MANAGER

Job Title: INTEGRATIONS MANAGER Location: DORCHESTER, MA (onsite 3 days a week) Employment Type: (Full-time or contract)
Duration: 6+ Months
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Job Description:

INTEGRATIONS MANAGER DORCHESTER (onsite 3 days a week) | temp to perm

Integration Manager - Systems & Data Platforms is responsible for end-to-end systems and data integrations across our enterprise ecosystem. This role bridges IT, business systems, and data engineering, managing both strategic implementation and tactical support of APIs, EDI, iPaaS tools (SPS Commerce, Fivetran, Celigo, Workato), and custom scripting via Lambda, Python and SQL. The Integration Manager will drive new integrations, maintain existing ones, and own Tier 2/3 escalation support in close collaboration with our IT Helpdesk, data teams, and business stakeholders.

Ideal candidate must have

• Workato
  • EDI
    • Need to have at least 1-2 various projects with this experience
    • Industry: Ecommerce is necessary
    • ETL/Data Mapping background
      • Need to be able to solution map
  • Nice to Have:

1. Celigo-- Shopify to NetSuite
   • Boomi
2. Could be some Cloud storage projects-- so some sort of experience here Azure/AWS/Google Cloud Platform

• Ongoing maintenance of each one of these integrations

1. Monitoring, maintenance, continuing with KPI's

• 90% hands on and 10% talking to business

Integration Development & Management

• Design, build, and maintain integrations using REST/SOAP APIs, EDI, SQL, and Python
• Define and enforce integration standards, naming conventions, and reusable design patterns
• Manage iPaaS platforms including Celigo, Workato, Fivetran, and SPS Commerce
• Familiarity with EDI standards (X12, EDIFACT) and experience working with transaction sets (e.g., 850, 856, 810)
• Ensure scalability, error handling, and security in all integration flows
• Ensure integrations align with data governance, privacy, and compliance requirements (e.g., SOC 2, GDPR, HIPAA where applicable)

Project & Implementation Leadership

• Lead integration projects from planning through deployment and hypercare
• Collaborate with stakeholders to gather requirements and define success metrics
• Coordinate vendors and internal teams to ensure timelines and quality goals
• Maintain documentation, architecture diagrams, test plans, and change logs for all integrations

Support & Maintenance (Tier 2/3)

• Act as escalation point for complex integration issues from IT Helpdesk
• Monitor integration performance and resolve failures proactively
• Maintain SLAs for system uptime, data sync accuracy, and resolution times
• Define KPIs for integration success (latency, reliability, data quality, error rate) and create dashboards for leadership visibility
• Provide technical support during audits, upgrades, or system transitions

Must-Have:

• 6+ years in system integration, data engineering, or IT application support
• Proficiency in APIs (REST, SOAP), SQL, Python, and cloud functions (e.g., Azure, AWS Lambda)
• Experience managing iPaaS tools (Workato, Celigo, SPS Commerce, Fivetran or similar)
• Ability to manage integration projects and cross-functional teams
• Experience collaborating with business functions to support eCommerce, ERP, WMS or DW integrations
• Background in supply chain, logistics, retail, or ecommerce environments

Nice-to-Have:

• Familiarity with version control (Git), Postman, and CI/CD workflows

Certifications in Workato, Celigo, or AWS/Google Cloud Platform/Azure a plus Strong understanding of data models and ETL pipelines

Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.