Healthcare Pega Lead Business Architect (LBA)

Overview

Remote
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Pega
Business Architecture
Healthcare
Process Mapping
IVR
Contact Centers
Stakeholder Management
CPO Certified
COOs
CIOs

Job Details

Hi Professionals,

Hope You're doing Great.



We have an excellent job opportunity for Remote Position. It is a long term contract opportunity with our client. if you are interested, please share your updated resume here.

Role: Pega Lead Business Architect (LBA)

Location: Atlanta, GA (Remote)

Duration: 12+ Months

Domain: HealthCare (Mandatory)

Skills Required:

Pega Business Architecture

Healthcare Domain Expertise - MUST

Process Mapping & Journey Design

IVR & Contact Center Solutions

Stakeholder Management (CPO/COO/CIO)

Role Description:

Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain (mandatory), driving end-to-end business solutions.

Lead and facilitate discovery workshops, gather requirements, and translate business needs into Pega solution capabilities.

Work closely with cross-functional teams including business stakeholders, developers, QA, and UX teams to define and deliver scalable and effective business processes.

Collaborate with C-level executives (CPO, COO, CIO) to align business goals with technical solutions and ensure stakeholder buy-in.

Develop and maintain process maps, customer journey maps, and documentation for all workflows and user stories.

Provide SME-level guidance on customer service and contact center solutions, including IVR, case management, and service request workflows.

Participate in Pega application design sessions, ensuring best practices and Pega Guardrails are followed.

Use APLEX and Feather design frameworks to architect scalable and reusable components and workflows.

Conduct gap analysis, identify areas for improvement, and drive continuous process optimization.

Mentor and guide junior BAs and team members; foster a collaborative, solution-oriented environment.

Serve as a liaison between the business and technical teams, ensuring the final product meets both functional and strategic objectives.

Manage scope changes, prioritize requirements, and negotiate trade-offs with business partners.

Ensure delivery quality through involvement in reviews, walkthroughs, and validation of final solutions.

Must-Have Skills:

10-15 years of total experience with strong hands-on Pega Business Architect (LBA) experience

Mandatory experience in the healthcare domain with proven delivery of healthcare-related Pega projects

Hands-on experience in Pega application configuration and basic coding as required for a Lead Business Architect (e.g., understanding data pages, flows, UI rules, integrations)

Strong knowledge of contact center operations, IVR flows, and customer experience

Expertise in business process modeling, journey mapping, and requirement elicitation

Experience reporting to or working closely with CPO, COO, CIO

Strong communication, leadership, and stakeholder management skills

Pega certification (e.g., CLSA, CSA, CBBA) is a plus

Thanks & Regards,

Lokesh Narapaka

Sr US IT Recruiter, Tek Leaders Inc

Email:

LinkedIn:

5151 Headquarters Dr. Suite 105, Plano, TX 75024


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