Salesforce Business Analyst

Key Responsibilities:

• Collaborate with cross-functional teams to gather, analyze, and document business requirements related to healthcare and payer operations.

• Lead the design and implementation of Salesforce Health Cloud solutions tailored to healthcare workflows.

• Provide expertise in Provider Network Management (PNM), including provider onboarding, credentialing, and network optimization.

• Translate business needs into functional specifications and system configurations.

• Support system integrations, data migrations, and enhancements within Salesforce.

• Conduct gap analysis and recommend process improvements using Salesforce tools.

• Facilitate user acceptance testing (UAT), training, and post-deployment support.

• Stay updated on Salesforce platform releases, especially Health Cloud and Omni Studio (optional but preferred).

• Act as a liaison between business stakeholders and technical teams to ensure alignment and successful delivery.

Required Qualifications:

• 5+ years of experience as a Salesforce Business Analyst or similar role.

• Proven hands-on experience with Salesforce Health Cloud.

• Strong domain knowledge in Healthcare or Payer environments.

• Experience with Provider Network Management (PNM) processes and systems.

• Excellent analytical, communication, and stakeholder management skills.

• Ability to create detailed documentation including user stories, process flows, and data models.