IT Services & Platform Administrator

Software Guidance & Assistance, Inc. (SGA) is seeking an IT Service Administrator / Endpoint Support Specialist for a RIGHT-TO-HIRE assignment with one of our premier Financial clients in midtown Manhattan, NYC. Onsite role (5 days/week).

The firm is seeking a polished, customer-focused IT professional to join its small IT team and provide day-to-day end-user support, device administration, Intune/MDM management, Apple Business Manager support, Microsoft 365 user administration, and hands-on operational IT assistance. This position will initially backfill a key IT Service Administrator going out on maternity leave and will work closely with both the Head of IT and existing team members.

A successful candidate will be hands-on, detail-oriented, and comfortable supporting senior staff in a high-touch, white-glove environment.

Responsibilities
IT Services & Support (Tier 1 / Light Tier 2)

• Provide white-glove, in-person support for hardware, software, Windows endpoints, and corporate applications.
• Serve as the primary Tier-1 resource for 80 on-site users, including executives.
• Troubleshoot desktops, laptops, printers, peripherals, connectivity issues, Teams/Zoom problems, and basic networking.
• Perform smart-hands work: install monitors, docking stations, cables, and verify network ports.
• Coordinate with internal staff and external vendors as needed.

User Administration & Microsoft 365

• Manage user provisioning, deactivation, and account configuration across:
  • Active Directory
  • Azure AD / Microsoft 365
• Assign/modify M365 license packages and security groups.
• Perform password resets, troubleshoot access issues, and support Office 365/Teams at Level 1/2.
• Assist with Exchange Online tasks including group permissions, mailbox setup, and calendar configuration.

Endpoint Management (Intune & ABM/MDM)

• Enroll, configure, and manage devices using Microsoft Intune.
• Support compliance profiles, configuration policies, and endpoint lifecycle tasks.
• Manage Apple device onboarding through Apple Business Manager (ABM).
• Oversee iPhone/iPad provisioning and MDM enrollment for corporate users.

Mobile Device Management (Verizon / AT&T)

• Activate, swap, and troubleshoot corporate mobile devices.
• Coordinate directly with Verizon (and occasionally AT&T) to resolve account issues, port numbers, and escalate service interruptions.
• Support SIM transfers, device replacements, and insurance claims where applicable.

Onboarding & Offboarding

• Execute user onboarding/offboarding workflows, including AD/Azure provisioning, mailbox creation, M365 configuration, and device setup.
• Prepare laptops, accessories, and mobile devices for new hires.
• Walk new employees through IT orientation and assist with first-day system access.
• Support remote onboarding when necessary via MDM and Intune provisioning.

Platform / SaaS Administration

• Assist in administering core enterprise tools such as:
  • Microsoft 365
  • Teams / Exchange Online
  • Apple Business Manager
  • Mobile carrier portals (Verizon)
• Maintain license counts and user assignment accuracy.
• Perform basic configuration and troubleshooting for supported SaaS apps.

Device Lifecycle & Inventory Management

• Maintain inventory of laptops, phones, accessories, and peripherals.
• Order devices and accessories as needed; assist with expense submission workflows.
• Configure and manage loaner laptops.
• Coordinate device repairs through OEM vendors when required.

Event Support & Office Coordination

• Support internal meetings by providing or preparing IT equipment.
• Assist with A/V or Zoom/Teams Room troubleshooting.
• Coordinate with external A/V providers for special events as needed.

Required Skills
1. Microsoft 365 & Platform Administration

• 3-5+ years supporting corporate environments (Tier 1 / Tier 2).
• Proficiency with Microsoft 365 user management, Exchange Online, Teams, and license administration.
• Ability to troubleshoot user access, group membership, mail/calendar permissions, and Office app issues.

2. Intune MDM & Endpoint Configuration

• Hands-on experience with Intune enrollment, configuration profiles, compliance policies, and device lifecycle tasks.
• Ability to onboard/offboard Windows and mobile devices through Intune.

3. Apple Business Manager & iOS Device Management

• Experience with ABM enrollment flows and iOS device provisioning.
• Ability to support corporate iPhones, iPads, and MDM-managed devices.

4. Active Directory / Identity

• Experience creating, modifying, and disabling user accounts.
• Group management, password resets, and troubleshooting authentication issues.

5. Mobile Carrier Interaction

• Experience coordinating mobile lines with Verizon (preferred).
• Comfort calling carriers, navigating escalations, and handling number ports.

6. IT Support & Troubleshooting

• Strong problem-solving skills across laptops, mobile devices, printers, peripherals, and conferencing setups.
• Experience in a white-glove, customer-service-driven environment strongly preferred (finance, legal, consulting, etc.).

7. Onboarding/Offboarding

• Proven experience executing structured onboarding/offboarding workflows across multiple systems.
• Ability to prepare and configure work-from-office equipment.

8. Communication & Customer Service

• Polished, professional communication skills.
• Ability to support sensitive and confidential user environments.
• Comfortable supporting senior executives with urgency and discretion.

9. Financial Services, Professional Services or Equivalent

• Polished, professional communication skills.
• Ability to support sensitive and confidential user environments.

Preferred Skills

• Exposure to PowerShell scripting or automation.
• Familiarity with macOS support.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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