Systems Analyst IV - Environmental Release

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Systems Analyst IV - Environmental Release

Location
Cleveland

Facility
Remote Location

Department
ITD Applications System Integrity-Information Tech Div

Job Code
T98118

Shift
Nights + Call

Schedule
8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Systems Analyst IV applies technical expertise to automated system products through all phases of the system development life cycle including the design, development, implementation, modification, planning, estimating, feasibility testing and evaluation of automated systems. When you join our team, you will be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday-Friday 8:00am-5:00pm, with on-call requirements two times per month.

A caregiver who excels in this role will:

• Maintain IT products, including planning and obtaining customer input and a knowledge of the existing functionality and limitations.

• Serve as the technical expertise providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and modification within area of expertise.

• Review system requirements with customers and translates requirements into specific functions or deliverables.

• Analyze low chart processes and recommend ways to reduce steps and increase efficiency through technology.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree in information technology/computer science, Health Sciences, Healthcare Admin, or related field.

• For Information Technology Division caregivers, ITIL Foundations certification is required within six months of the position start date.

• Six years of system implementation experience, including directing, planning, and scheduling a major information system project.

• OR High School Diploma / GED or equivalent and nine years of experience.

• OR Associate's Degree and seven years of experience.

• Strong analytical, administrative, presentation, and project management skills.

• Effective communication skills (both written and verbal) and the ability to work independently.

Preferred qualifications for the ideal future caregiver include:

• Understanding of change management frameworks (e.g., ITIL, ServiceNow, etc.)

• Strong understanding of Epic upgrade cycles, release notes, and SU processes.

• Strong understanding of Epic release management best practices, including build migration, and environment refreshes.

• Experience with Epic release notes and release management tools (e.g., Nova, Sherlock, etc.)

• Experience coordinating system refreshes, patching, and environment cloning in collaboration with infrastructure teams.

• Ability to oversee data integrity, system stability, and performance monitoring during environment transitions.

• Demonstrated ability to plan, schedule, and coordinate multi-application releases across multiple teams.

• Skilled at risk management, mitigation planning, downtime coordination, and rollback strategies.

• Excellent communication and collaboration skills with both technical and clinical stakeholders.

• Proven ability to work with Epic Technical Services, Application Analysts, DBAs, Network Engineers, Testing Coordinators, and Operations.

• Strong problem-solving, troubleshooting, and incident resolutions skills.

• Experience leading "Go/No-Go" meetings and presenting release readiness updates to Leadership.

• Ability to translate technical environment constraints into business impacts for Leadership.

• Experience with Agile, Scrum, or hybrid project management methodologies.

• Familiarity with Epic environments and branching strategies (e.g., project vs. upgrade vs. production)

• Experience administering and supporting Epic Environments (production, non-production, training, etc.)

• Knowledge of testing frameworks and release sign-off practices.

• Direct experience with Epic Hyperdrive/Hyperspace, Interconnect, Bridges, Chronicles, Clarity/Caboodle, and related modules.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you:

Physical Requirements:

• Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.
• Requires the ability to walk to various locations throughout the Foundation and to function in a stressful environment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities