ServiceNow Functional Consultant Integration Lead

Overview

Remote
$50 - $60
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 24 Month(s)
Able to Provide Sponsorship

Skills

IT Service Management
SOAP
ServiceNow
Test Plans

Job Details

ServiceNow Functional Consultant Integration Lead
Location: Charlotte, NC -Remote
Contract
Note: Experience Required: 6 10 years in ServiceNow or enterprise ITSM tools

Job Summary:
We are seeking an experienced ServiceNow Functional Consultant to lead a critical integration initiative involving ServiceNow and multiple third-party systems such as Contract Management platforms and Asset Inventory tools. The consultant will work closely with the client s business and IT teams to capture functional requirements, translate them into detailed technical designs, and oversee implementation through a 2-month intensive execution phase.

Key Responsibilities:
Lead discovery workshops with business stakeholders to understand current processes and define integration requirements
Gather, analyze, and document functional and non-functional requirements for ServiceNow integrations
Translate business needs into detailed design documents and technical requirement specifications
Collaborate with technical developers to build API integrations (REST/SOAP) between ServiceNow and systems like Contract Lifecycle Management (CLM), CMDB/Asset Inventory, and others
Define data mappings, transformation logic, and error handling frameworks
Create test plans and support UAT and integration testing cycles
Maintain traceability of requirements through the lifecycle of the project
Serve as the primary liaison between the customer, ServiceNow developers, and external system teams

Required Skills & Qualifications:
Strong functional understanding of ServiceNow and IntegrationHub capabilities
Proven experience in designing and delivering integrations with 3rd-party systems using REST/SOAP APIs
Experience working with Contract Systems, Procurement tools, and Asset Inventory platforms
Strong ability to create BRDs, FRDs, Interface Control Documents (ICDs), and other functional artifacts
Familiarity with CMDB data modeling and lifecycle workflows
Excellent verbal and written communication skills, including client-facing experience
Experience working in Agile environments and familiarity with tools like JIRA or Azure DevOps

Nice to Have:
ServiceNow certifications (CSA, CIS ITSM, IntegrationHub, or similar)
Experience in regulated environments (e.g., healthcare)
Knowledge of security and data governance in integration projects

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