Overview
On Site
$51 - $61 hourly
Contract - W2
Contract - Temp
Skills
Change Request Management
Problem Management
Change Management
ServiceNow
Communication
ITIL
IT Service Management
Management
System Administration
DevOps
Grafana
Computer Hardware
Process Improvement
Writing
Collaboration
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a ITSM Change Manager in Westlake, TX.
Duties include:
* Demonstrates an understanding of policies, procedures, standards, environment, and underlying importance/need of change management processes
* Reviews and assesses the content of change requests to ensure required details are included
* Participates in change review and Change Advisory Board meetings
* Facilities and provides oversight for systems installation, code deployment and infrastructure changes
* Assesses and optimally communicates the impact of change request on existing systems and confirms the effort involved in implementing the change
* Monitors and reports on the progress of change implementation efforts
* Communicates change activities to management and the business area
* Recommends course of action if change is not proceeding as documented
* Identifies when and where change procedures break down
* Provides operational support of systems installations, configuration of systems installations and infrastructure changes
* Works with development and business partners to define transition plans for ownership of systems/application to production; Oversees implementation of plans
* Collaborate with the Incident and Problem Management teams
* Interact with internal customers (i.e., Product Managers, Project Managers, and Business Analysts, etc.)
* Work with multi-functional teams, globally, and across cultural boundaries
* Apply business impact assessments techniques to evaluate impact of proposed system changes
REQUIREMENTS:
* ITIL Certification or demonstrated ability using Change Management tools: ServiceNow
* 5+ years in a similar operational role required with a technical capability
* Experience creating business and technical Executive Summaries in a complex technology-based ecosystem
* Outstanding verbal and written communication skills
* Must have full grasp of the ITIL ITSM practice to support the day-to-day operations
* Working knowledge of both development and operations, including coding, infrastructure management, system administration, and DevOps
* Working knowledge and experience with Observability and Correlation Toolset (i.e., Datadog, Grafana)
* Good technical background with the ability to discuss architecture, hardware, and software concepts
* Ability to quickly learn new concepts and technologies to support day-to-day operations
* Ability to adapt to changes in processes, practices and absorb complex technical situations
* Ability to facilitate conversations with large groups of remote people
* Ability to identify process improvements and communicate them verbally and in writing
* Ability to build effective working relationships with peers and internal business partners
* Ability to adapt to change and prioritize accordingly
* Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a ITSM Change Manager in Westlake, TX.
Duties include:
* Demonstrates an understanding of policies, procedures, standards, environment, and underlying importance/need of change management processes
* Reviews and assesses the content of change requests to ensure required details are included
* Participates in change review and Change Advisory Board meetings
* Facilities and provides oversight for systems installation, code deployment and infrastructure changes
* Assesses and optimally communicates the impact of change request on existing systems and confirms the effort involved in implementing the change
* Monitors and reports on the progress of change implementation efforts
* Communicates change activities to management and the business area
* Recommends course of action if change is not proceeding as documented
* Identifies when and where change procedures break down
* Provides operational support of systems installations, configuration of systems installations and infrastructure changes
* Works with development and business partners to define transition plans for ownership of systems/application to production; Oversees implementation of plans
* Collaborate with the Incident and Problem Management teams
* Interact with internal customers (i.e., Product Managers, Project Managers, and Business Analysts, etc.)
* Work with multi-functional teams, globally, and across cultural boundaries
* Apply business impact assessments techniques to evaluate impact of proposed system changes
REQUIREMENTS:
* ITIL Certification or demonstrated ability using Change Management tools: ServiceNow
* 5+ years in a similar operational role required with a technical capability
* Experience creating business and technical Executive Summaries in a complex technology-based ecosystem
* Outstanding verbal and written communication skills
* Must have full grasp of the ITIL ITSM practice to support the day-to-day operations
* Working knowledge of both development and operations, including coding, infrastructure management, system administration, and DevOps
* Working knowledge and experience with Observability and Correlation Toolset (i.e., Datadog, Grafana)
* Good technical background with the ability to discuss architecture, hardware, and software concepts
* Ability to quickly learn new concepts and technologies to support day-to-day operations
* Ability to adapt to changes in processes, practices and absorb complex technical situations
* Ability to facilitate conversations with large groups of remote people
* Ability to identify process improvements and communicate them verbally and in writing
* Ability to build effective working relationships with peers and internal business partners
* Ability to adapt to change and prioritize accordingly
* Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.