DescriptionAre you an analytically minded professional who thrives on solving complex issues? Ready to elevate your career and be recognized for innovative contributions?
As a
Problem Management Specialist, you will play a key role in ensuring the integrity of IT systems and data. You'll coordinate IT support activities for major systems and subsystems, analyze business and user needs, document requirements, and identify gaps to drive process improvements.
Main Core Skills- Analysis
- Incident Management
- Problem Management
- NOC or Service desk
- ServiceNow
Responsibilities- Analyze and trend data related to IT issues.
- Collaborate with industry-leading IT professionals on various projects.
- Design or modify business processes and implement corresponding IT solutions.
- Contribute to report distribution and enforce IT standards.
- Manage problems across Innovation & Support teams.
Basic Qualifications- High School Diploma, GED, or equivalent certification.
- Minimum 1 year of experience in Application Technical Support.
- Minimum 1 year of experience in Network Support.
Preferred Qualifications- Certifications: MCSE, MCSA, ITIL.
- Experience with project management workflows.
- Basic SQL knowledge.
- 2+ years of experience in Application Technical Support.
- 1+ year of experience in Reporting and Analysis.
- Strong technical writing skills (a plus).
Additional Skills & Qualifications- Understanding of networking fundamentals (TCP/IP, OSI layers).
- Strong communication and questioning skills.
- Ability to lead and drive discussions on calls, including post-mortem and outage reviews.
- Familiarity with NOC/Incident Management processes.
- Tools: ServiceNow (problem management records), Jira (project tracking), Slack, Google Suite.
- Knowledge of Windows environments and VPNs.
Key Attributes- Analytical mindset: "What happened? Why did it happen? How do we prevent it?"
- Comfortable conducting post-mortem interviews and leading follow-up calls.
Job Type & LocationThis is a Contract position based out of Richmond, VA.
Pay and BenefitsThe pay range for this position is $35.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Richmond,VA.
Application DeadlineThis position is anticipated to close on Nov 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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