Overview
Skills
Job Details
Candidate Skillset
Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc.
Experience in provisioning a PBX.
Demonstrated skills in telecommunications asset management and billing reconciliation.
Experience in managing Call Center software distributing and managing VoIP phone numbers.
Will this position have access to FTI (Federal Tax Information)? No
On Call hours required? Yes 2500
Will the position require any weekend coverage? (IE: weekend maintenance) Occasionally, maybe once a quarter related to VOIP reboots that we typically do on Sunday morning.
Is this position Remote, Hybrid**, or In Person? Hybrid
**For Hybrid, please provide breakdown of Remote % and Onsite % (required):
Does this position require the candidate to provide a mobile device for use to use as part of this position (ie: iPad/iPhone/Android)? iPhone If so, please explain:
*Mobile device may be subject to sole use requirement for DCF work only and will require management via a DCF mobile device management system.
Detailed Job Description: (Please be specific with all job duties required by the hired candidate.)
This position is more accurately described as a Telecommunications Administrator.
The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.
The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.
The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.
The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.
On Call support will be required.
The candidate will be required to pass a criminal background check prior to starting the position.
List any special qualifications & years of experience: (List any specific skills, software, or requirements the position will require. Optional format below)
Project Details (project overview, who the contractor will work with, soft skills needed, etc.):
Optional format: (Add as many lines as needed.)
Qualification | Experience |
Call Tracing Software | 8 years |
Telecommunication Infrastructure and Service Inventories | 5 years |
Telecommunications bill payment systems | 8 years |
Telecommunications rates and billing systems | 8 years |
Telecommunications systems and services | 5 years |
Template and instructions development | 5 years |
Customer Service | 8 years |
Oral Communication | 8 years |
Written Communication | 8 years |
LAN | 5 years |
Telecommunication: Design and configure of ACD, VoIP, and IVR systems | 5 years |
Telecommunications | 8 years |
Video Conferencing | 3 years |
Vo/IP Networks | 5 years |
Wide Area Networks (WAN) | 5 years |
Wireless Cellular | 8 years |
Wireless Data | 5 years |
Wireless Mobile | 5 years |
Work with vendor to resolve hardware and software problems | 5 years |
Other Notes to Suppliers:
- Selected candidate will be required to provide personal equipment for remote work. Technical specifications of hardware are:
Home Internet Service: Minimum 20 Mbit down and 5 Mbit up. Capability to plug in network (cat 5a or better) cable to the computer.
Windows Computers
- Operating System: Windows 10
- Memory: Minimum 4 GB, Preferred 8 GB+
- Processor (CPU): Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster
- Graphics card that supports Direct3D 11 Video
- Installation of the latest VMware Horizon Client
Apple Computers
- Operating System: MacOS: 10.14, 10.15, or 11
- Memory: Minimum 4GB, preferred 8 GB+
- Processor (CPU): Any 64-bit Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2
- Installation of the latest VMware Horizon Client
It is required to have full audio/video conferencing capabilities (camera and headset).
- ALL candidates must be located within the United States. ALL contact information must also be domestic. Absolutely no work outside of the US is allowed.
- Selected candidate will not be assigned specific work-space however, may be required to report in person as needed with minimal notice.
- An in-person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or video interviews at any point during the process. (Over zoom for the 1st round interview. 2nd round also zoom only unless candidate is very close Madison area and able to make it. My preference is to hire someone who is local to Wisconsin for this type of position.)