Service Desk Agent

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

cvs
service desk
hardware
software
troubleshooting
help desk
customer support

Job Details

Note: Need ex-CVS consultant's only.

Job Description:

Respond to tech inquiries via email, through online chats, over the phone, or in person.

Inform customers about IT products and services.

Walk customers step-by-step through the problem-solving process.

Help with troubleshooting hardware and software.

Follow up with customers to ensure satisfactory service.

Communicate customer feedback to the appropriate internal team members.

Skills and qualifications:

Excellent problem-solving and analytical skills.

Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.

The ability to break down technological processes and deliver clear, step-by-step instructions.

Patient, friendly demeanor with a great aptitude for listening.

Strong verbal and written communication skills.

Commitment to providing exceptional customer service.

Preferred qualifications:

Passion for problem-solving and customer service Tech savvy, with experience working in a tech-related field.

Ability to diagnose and resolve a variety of technical issues Team-oriented mindset with an openness to constructive feedback.

Eagerness to learn new technologies and systems.

Experience working as an IT help desk technician or in a similar customer support role

Shift Timings:

Tuesday through Saturday ( 4 PM to 1230 AM EST ) Sunday Monday Rest Day Saturday through Wednesday ( 12 PM to 830 OM EST ) Thursday Friday Rest Day

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.