Triage Software Engineer


On Site
Contract - W2
Contract - Long-Term


Triage Software

Job Details

Who we are:

ConnectedX is focused on Digital Transformation and Product Engineering Services, enabling clients achieve their business, operating and technology needs for the digital age. Our unique industry-based, consultative approach helps clients implement digital transformation initiatives. Headquartered in Dallas, Texas, U.S. ConnectedX is a preferred partner for leading Fortune 1000 enterprises and is consistently admired by the clients and employees across the globe.

Who we're looking for:

We are looking for a passionate and highly motivated Triage Software Engineer for a Fortune 100 client. This is a long term role in Plano, TX

Position: Triage Software Engineer

Location: Plano, TX

Duration: Long-Term

What you will bring:

  • Experienced in Automotive Infotainment domain with exposure to embedded software development in C/C++/ Linux.

  • Knowledge of how to use JIRA, Confluence and Logs Analysis Tools.

  • High Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, HTTP error codes.

  • Conversant with Linux commands, utilities and basic Python scripting

  • Experience in Agile and Scrum methodologies

  • Requirement Analysis and understanding.

  • Thinking on the feet and aptitude to learn.

Preferable but not mandatory skill sets

  • Experience in designing, developing, and debugging software in a real-time embedded environment.

  • Knowledge of how to read DLT logs, DLT-Viewer and how to apply filters in DLT logs

What you will do:

  • As an IAT engineer, you will be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix.

  • You will perform high level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues and move the defects to correct queue (HU, Server, Tier1, Tier2 etc.) at the earliest.

  • You will continuously monitor the defect dashboard, drive defect triage calls and work closely with PO, Eval & Development team members to clarify defects and track them to closure.

  • Create dashboards and reports for management and other stakeholders.

  • Have great problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level

  • Able to summarize key points and work with others to cut through ambiguity and bring issues to resolution

  • A history of working with cross-functional teams to ensure successful product

  • You must be a self-starter with excellent communication skills, attention to detail and a knack for solving problems creatively

  • The fast-paced nature of the job requires that you be able to work well under pressure

What we'll bring :

  • A work environment built on teamwork, flexibility, and respect.
  • Excellent compensation
  • Quick immigration benefits
  • Comprehensive health care and wellness plans
  • 401(K)
  • Paid holidays and paid time off