Overview
Skills
Job Details
This position will support the implementation of the agency CRM project, performing advanced, senior-level business analysis work. The business analyst serves as the conduit between the program/customer community and the software development team through which requirements flow.
This BA will be involved at some level throughout the entire software development life cycle. Upon establishment of the requirements baseline, the focus is shifted towards the management of the requirements specification and verifying the fulfillment of all requirements, including requirements for enhancements post-implementation.
Essential Functions
Elicitation - Elicits requirements using joint application development (JAD), requirements workshops, interviews, document analysis, storyboards, surveys, site visits, use cases, scenarios, competitive product analysis, and task and workflow analysis.
Analysis - Uses sophisticated analysis techniques to identify user needs, business processes, pain points, and computer system capabilities to automate or improve existing systems.
Requirements Writing - Transforms information from elicitation sessions into business requirements and functional requirements, use cases, user stories, and software requirements specifications documents. Uses standard templates and simple, unambiguous, and concise natural language.
Visual Output - Visually transforms information from elicitation sessions into process flows, context diagrams, UML diagrams, wireframes, and mockups.
Managing Work - Uses initiative and independent judgment to actively participate in the software development lifecycle, including managing deadlines, following change control procedures, tracking requirement status, coordinating UAT, and maintaining requirement traceability.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: | ||
Years | Required/Preferred | Experience |
7 | Required | Experience in gathering, analyzing, and documenting business and functional requirements |
7 | Required | Experience with software development life cycles (SDLCs) |
7 | Required | Business process re-engineering and software process flow improvement experience |
7 | Required | Experience developing user stories and use cases that conform to business analysis best practices |
5 | Required | CRM domain expertise with a strong understanding of CRM workflows, data models, and user needs |
5 | Required | Demonstrated ability to design mockups and wireframes to support solution visualization and stakeholder alignment |
5 | Required | Demonstrated strong communication and facilitation skills |
5 | Required | Demonstrated strong writing and organization skills |
3 | Required | Documented work experience with the requirements management software Modern Requirements |
3 | Preferred | Documented work experience with the issue tracking software Atlassian Jira |
3 | Preferred | Documented experience working for or closely with TEA or another state or local education agency |
2 | Preferred | Familiarity with data migration and integration efforts between CRM systems and other enterprise platforms |
1 | Preferred | Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Certified Scrum Master) |