DevOps Production Support Engineer

Overview

On Site
$40 - $55
Contract - W2
Contract - Independent
Contract - 12 month(s)
No Travel Required

Skills

Jenkins
Problem Solving
Kubernetes
Change Management
GitLab
Docker
Splunk
Infrastructure Management
Automation
DevOps
Python (Programming Language)
Analytical Thinking
Production Support
Quality Management
Information Technology Infrastructure Libraries (ITIL)
Cloud Computing
Continuous Integration
Software Version Control
Production Systems
Dynatrace
Artifactory
Atlassian Bamboo
Cisco Nexus Switches
Gitlab-ci
Windows PowerShell

Job Details

DevOps Production Support Engineer

Location:Atlanta or Charlotte | On site
 
About the job
Advantra is partnering with a major financial services organization to hire a DevOps Production Support Engineer to maintain CI/CD pipelines, support deployments, and ensure uptime across enterprise applications. This role focuses on environment stability, automation, and continuous improvement in release operations.
About the role
You will manage build and deployment operations, troubleshoot production issues, and coordinate with development and infrastructure teams to maintain system health. The role includes supporting CI/CD pipelines, automating manual processes, and improving release efficiency across cloud and on-prem environments.
Responsibilities
  1. Provide L2 and L3 production support for build, deployment, and infrastructure operations.
  2. Manage application deployments and coordinate release activities with QA and development teams.
  3. Monitor production systems for performance, availability, and stability.
  4. Troubleshoot build and deployment issues in real time.
  5. Maintain and enhance CI/CD pipelines using Jenkins or GitLab CI.
  6. Automate operational tasks using Python, Shell, or PowerShell scripts.
  7. Administer source control and artifact repositories.
  8. Support cloud infrastructure and assist with patching and environment setup.
  9. Conduct root cause analysis and implement long-term solutions.
  10. Participate in on-call rotations and weekend release activities.
  11. Maintain process and deployment documentation.
Core requirements
  1. 4+ years of experience in DevOps, Build and Release, or Production Support roles.
  2. Hands-on experience with CI/CD tools like Jenkins, GitLab, or Bamboo.
  3. Strong understanding of source control and artifact management (GitLab, Nexus, Artifactory).
  4. Working knowledge of Docker and Kubernetes.
  5. Familiarity with cloud environments and infrastructure automation.
  6. Experience using monitoring tools like Splunk or Dynatrace.
  7. Proficiency in scripting with Python, Shell, or PowerShell.
  8. Strong troubleshooting and analytical skills.
  9. Willingness to work second shift and participate in on-call rotations.
  10. Knowledge of ITIL processes for incident, problem, and change management.
Nice to have
  1. Experience supporting Salesforce or MuleSoft deployments.
  2. Exposure to hybrid cloud and container orchestration environments.
  3. Experience improving deployment automation and release efficiency.
  4. Familiarity with infrastructure-as-code tools.
How to apply
Email with links to shipped work and a short note on what you owned. Company name shared after the intro.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Advantra Consulting Group