Desktop Technician

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Desktop Support Technicians support the installation, configuring, and resolving conflicts among different hardware used in the network, such as PCs, printers, scanners, and network adapters. Identifies problems common to components of the network, such as cards, cables and other related hardware. Works in conjunction with Network Engineers to support company-wide communication needs. Troubleshoots network usage and peripheral issues, supports help desk analysts, resolves connectivity issues, and maintains data and telecommunication connections. Assists in the establishment of processes and standards to ensure efficiency and effectiveness of IT resources.

Responsibilities:

• Provide desktop technical support in a Microsoft Windows environment
  
  Resolve hardware, software and network issues as required
  
  Resolve printer issues as required
  
  Proactively seeks improvements in customer service and system availability/reliability
  
  Assists in the establishment of processes and standards to ensure efficiencies and effectiveness of IT resources
  
  Strong interpersonal and communications working with team members, other departments and external customers on occasion.
  
  7x24 on-call rotation for support of production systems. (approx 1 weekend/mo)
  
  Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, resolve network communication problems independently, e-mail administration, , other administrative duties
  
  Manage incoming and outgoing assets. Prepare systems for deployment
  
  Scan existing asset for applications and settings
  
  Interview clients to identify special considerations and other settings
  
  Use tools to execute PC activity
  
  Collaborate with teammates to identify process improvements
  
  Escalate quickly when issues arise. Assist other Technicians as needed
  
  Enforces the TCCH network security and installation procedures.
  
  Provides technical support to network users and must be able to help nontechnical people understand and use complex equipment and software

Credentials:

• Driver's License (Required)
• Valid (Class C) Pennsylvania driver's license, adequate auto insurance coverage, and an acceptable driving record required.

Education or Equivalent Experience:

• Associate of Arts or Science (Required)
• Education Specialization:
  At least two years of coursework in computer sciences And 2+ years Experience with PC support, including deployment, and experience with PC hardware troubleshooting and repair on desktops and laptops
• 1+ years Experience with direct client interaction

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.