Overview
On Site
Depends on Experience
Full Time
Job Details
How You Make An Impact:
- Assisting in critical network infrastructure environment maintenance tasks
- Conducting IDF commissioning audit (Handoff/Closeout)
- Correctly label racks/IDFs
- Assisting in updating existing QC SOP, & MOP documents
- Deploying base config on network devices as needed
- Following existing methods of procedure (MOP)
- Handling patching requests copper and fiber
- IDF clean-up hygiene tasks at assigned location(s)
- Performing MDF/IDF audits and JR audits
- Performing basic troubleshooting of break fix issues
- Performing basic troubleshooting during an outage
- Performing IDF audit remediation as directed
- Supporting projects requested by manager
- Providing support for change requests (CRs)
- Providing support for power shutdowns
- Rack-mounting switches and routers
- Reviewing and comment on MOPs
- Testing and troubleshoot basic copper and fiber links
- Testing and troubleshoot complex multipoint circuits
- Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)
- Participating in the on-call rotation once training is completed
What You Need To Succeed:
- High School Diploma or GED equivalent
- 2-3 years experience with network installation, including fiber and copper patching
- Experience installing Cisco equipment preferred
- Certifications preferred: A+, N+, S+, (CompTIA Certs), MCP
- Experience using ITSM tools, ticketing systems, and reporting
- Experience with Google tools preferred (Google Sheets)
- Effective time management skills and the ability to work independently
- Effective written and verbal communication skills
- Must have reliable/personal transportation
- Keen attention to detail is required
- Ability to read and understand maps/diagrams
- Must be able to lift 50 pounds
Preferred:
- Certifications in technology specific areas, networking, or management preferred
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