Java Developer - St Louis, MO - Hybrid

Overview

Hybrid
$40 - $50
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Remedy
Rally
Splunk and Dynatrace
Toad

Job Details

Java - Production support - St Louis, MO - Hybrid

JD as below:

Roles/responsibilities performed by the Biz Ops team members and tools used in their applications.

Incident Resolution - Review and resolve the Incidents arising from

o Operation Command Center Alerts

o Alerts from Enterprise Monitoring Operations (EM Operations).

o Dynatrace and Splunk Alerts

Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window

Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues

Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from regional product team and customer support teams.

Traffic Routing perform traffic routing in support of infrastructure maintenance

Perform Root Cause Analysis in detail for High severity Incidents and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.

Supporting the UAT testing by the Product team

Configuring application/artifacts and supporting the new customer onboarding to the platform

Testing the newly on boarded customer s file processing and reports delivery

Raise new change tickets and arrange for approvals, including CAB approvals

Review and approve change tickets.

Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps

Work with customers on ad-hoc queries

Work with Development / Testing team for defect analysis (with Production simulated data)

Build automation scripts that reduce the number of Incidents and/or improves processes followed

Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.

Participate / Initiate in War Room calls that impacts application availability or has a customer impact

Willing to work on Call support & Weekend support

Tools Used:

Remedy Ticketing Tool

Rally (For Story and Bug Tracking)

Splunk and Dynatrace for Monitoring

WinScp (file movement/ validation)

Cyberark/Putty

Toad Querying Tool for DB

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