Overview
On Site
Depends on Experience
Full Time
Skills
Windows
Job Details
Tier I/II Technical Support Specialist
Winston-Salem, NC(100% Onsite)
Direct hire/Permanent
Start Date: ASAP
Job Description
- The ideal candidate has experience supporting Windows 10/11, Windows Server, Active Directory, Microsoft 365, Azure, Microsoft SQL Server, Phone systems, Firewalls, Wireless APs, and Networking.
- Associate degree in Information Systems or 5+ years of hands-on experience in IT Support
- Experience with RMM tools and remote desktop technologies
- Experience managing network equipment such as switches, firewalls, and wireless access points.
- Knowledge of i-Series is also a Plus.
- Strong knowledge of Windows Server, SQL Server, Microsoft 365, server virtualization, and networking fundamentals
- Perform routine maintenance, patching, backups, and monitoring using company approved software
- Onboard/offboard users, devices and services
- Configure and manage switches, firewalls, and wireless access points
- Install and configure all required software
- Maintain detailed records of hardware and software, including repairs, configurations, and inventory
- Diagnose and resolve hardware and software problems, including computer, printer, and network issues
- Manage data backups and disaster recovery
- Monitor servers, network equipment, and other critical systems to ensure optimal performance and availability
- Track and maintain an inventory of IT equipment and software licenses
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.