Support Analyst / Business Analysis

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

Contractor staff assigned to this agreement must possess the following minimum qualifications and experience:

• Two years of experience performing business process analysis.



• Two years of customer support experience.



• Two years of experience working with the customer's HMS (or other health care information systems) and/or knowledge of business processes in ambulatory care clinical settings.



• Two years of experience training and mentoring staff.



• Two years of experience communicating technical concepts to non-technical audiences and development staff.



• Two years of experience translating business process requirements into technical requirements.



• Two years of experience validating user requirements, providing written test plans and coordinating testing activities.



• Two years of experience producing business and/or technical documentation related to the requirements, specifications, traceability matrices, design, process and data flow diagrams, data migration, data modeling testing, and training.



• Two years of experience testing web-based applications.

CONTRACTOR RESPONSIBILITIES:

SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:

• Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as assigned by the cystiner. Participation includes providing accurate answers to questions regarding intended software functionality.



• Perform validation of documented business requirements against business processes as assigned by the customer.



• Perform verification of developed software against business requirements and technical specifications as assigned by the customer through User Acceptance Testing (UAT).



• Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease as software enhancements as assigned by the customer. Identification is a result of evaluating current system design through testing and end user feedback. Identified opportunities must be documented using Microsoft Office and the customer's change and configuration management system.



• Prepare and submit end user documentation using Microsoft Office software as assigned by the customer for training and assistance including release documentation, process flows, and help screens.



• Provide support daily for the customer's HMS, related systems and downstream consumers of customer data as directed by the customer. Support requires providing answers to inquiries via email and phone, researching user inquiries, documentation of software issues in the customer's change and configuration management system and logging the user interaction in the customer ticketing system.



• Communicate current issues, enhancements, and other information through email, telephone or face-to-face with customer staff as assigned by the customer.



• Complete job required training as assigned by the customer. Completion verification may include certificates, sign-in sheets or verification via the customer's Learning Management System.

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

Contractor staff assigned to this agreement must possess the following minimum qualifications and experience:

• Two years of experience performing business process analysis.



• Two years of customer support experience.



• Two years of experience working with the customer's HMS (or other health care information systems) and/or knowledge of business processes in ambulatory care clinical settings.



• Two years of experience training and mentoring staff.



• Two years of experience communicating technical concepts to non-technical audiences and development staff.



• Two years of experience translating business process requirements into technical requirements.



• Two years of experience validating user requirements, providing written test plans and coordinating testing activities.



• Two years of experience producing business and/or technical documentation related to the requirements, specifications, traceability matrices, design, process and data flow diagrams, data migration, data modeling testing, and training.



• Two years of experience testing web-based applications.

CONTRACTOR RESPONSIBILITIES:

SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:

• Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as assigned by the cystiner. Participation includes providing accurate answers to questions regarding intended software functionality.



• Perform validation of documented business requirements against business processes as assigned by the customer.



• Perform verification of developed software against business requirements and technical specifications as assigned by the customer through User Acceptance Testing (UAT).



• Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease as software enhancements as assigned by the customer. Identification is a result of evaluating current system design through testing and end user feedback. Identified opportunities must be documented using Microsoft Office and the customer's change and configuration management system.



• Prepare and submit end user documentation using Microsoft Office software as assigned by the customer for training and assistance including release documentation, process flows, and help screens.



• Provide support daily for the customer's HMS, related systems and downstream consumers of customer data as directed by the customer. Support requires providing answers to inquiries via email and phone, researching user inquiries, documentation of software issues in the customer's change and configuration management system and logging the user interaction in the customer ticketing system.



• Communicate current issues, enhancements, and other information through email, telephone or face-to-face with customer staff as assigned by the customer.



• Complete job required training as assigned by the customer. Completion verification may include certificates, sign-in sheets or verification via the customer's Learning Management System.

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

Contractor staff assigned to this agreement must possess the following minimum qualifications and experience:

• Two years of experience performing business process analysis.



• Two years of customer support experience.



• Two years of experience working with the customer's HMS (or other health care information systems) and/or knowledge of business processes in ambulatory care clinical settings.



• Two years of experience training and mentoring staff.



• Two years of experience communicating technical concepts to non-technical audiences and development staff.



• Two years of experience translating business process requirements into technical requirements.



• Two years of experience validating user requirements, providing written test plans and coordinating testing activities.



• Two years of experience producing business and/or technical documentation related to the requirements, specifications, traceability matrices, design, process and data flow diagrams, data migration, data modeling testing, and training.



• Two years of experience testing web-based applications.

CONTRACTOR RESPONSIBILITIES:

SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:

• Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as assigned by the cystiner. Participation includes providing accurate answers to questions regarding intended software functionality.



• Perform validation of documented business requirements against business processes as assigned by the customer.



• Perform verification of developed software against business requirements and technical specifications as assigned by the customer through User Acceptance Testing (UAT).



• Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease as software enhancements as assigned by the customer. Identification is a result of evaluating current system design through testing and end user feedback. Identified opportunities must be documented using Microsoft Office and the customer's change and configuration management system.



• Prepare and submit end user documentation using Microsoft Office software as assigned by the customer for training and assistance including release documentation, process flows, and help screens.



• Provide support daily for