Overview
Remote
$60+
Full Time
Skills
Servicemax
Architect
Lead Consultant
Job Details
Role: ServiceMax Architect / Lead Consultant
Location: [Open to specify if required]
Visa: Independent visa
Rate: C2C or W2
Location: [Open to specify if required]
Visa: Independent visa
Rate: C2C or W2
Key Responsibilities
- End-to-End Architecture & Design: Lead the full lifecycle architecture and design of Salesforce and ServiceMax solutions, ensuring seamless integration with enterprise systems and business processes.
- Dispatcher & Technician Management: Configure and optimize Dispatcher Management, Service Teams, and Technician setups in ServiceMax to enable intelligent scheduling, streamlined dispatch operations, and enhanced technician utilization.
- ServiceMax Expertise: Work with core ServiceMax modules such as Data Guide, Installed Products, PM Plans, Service Contracts, SLAs, and Offline Clients; including mobile applications (FSA for iPad, FSA for Laptop, ServiceMax Go).
- AI & Innovation: Explore and adopt emerging AI-driven ServiceMax features like predictive maintenance, intelligent scheduling, and service optimization.
- Requirements & Collaboration: Engage with business stakeholders to capture requirements and translate them into detailed technical specifications and solution designs.
- Governance & Best Practices: Define architectural standards, data security policies, and performance optimization strategies for ServiceMax and Salesforce platforms.
- Leadership & Mentorship: Provide technical guidance and mentorship to development teams to ensure best practice implementation.
- Platform Awareness: Keep abreast of ServiceMax and Salesforce ecosystem updates and new technologies to influence strategic planning.
Required Skills
- 4 5 years of hands-on ServiceMax experience (design, configuration, implementation).
- Expertise in core ServiceMax functionalities: Work Orders, Preventive Maintenance, Entitlements & SLAs, Service Maintenance Contracts, Parts Orders, Inventory, Installed Products.
- Experience in setup/design for ServiceBoard (Engineer Dispatch & Scheduling).
- Experience with DataGuide (Field Engineer Automated Checklists).
- ServiceMax Go! Mobile implementation experience.
- Familiarity with Salesforce ServiceCloud and Salesforce Knowledge.
- Strong communication skills (written and verbal) with business and IT leadership.
Thanks,
David Brook
Sr. Recruiter 360 Degree Cloud
+1
David Brook
Sr. Recruiter 360 Degree Cloud
+1
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