Change Management Specialist

Education Qualifications

Bachelor s degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related disciplines.

General Experience

6+ years of experience in change management or related field.

6+ years of experience with change management tools and methodologies.

Specialized / Preferred Experience

Proficiency with Microsoft Office (Word, Visio, Excel, Project, Google Suite, SmartSheet).

Strong communication, training, and stakeholder management skills.

Strong problem-solving, organizational, and risk management skills.

Detail-oriented with a focus on process and quality

Key Responsibilities

Develop and implement change management plans and strategies, assessing the impact of changes on people, processes, and systems. All tools must be able to be differentiated to meet the varying technical aptitudes of all end users.

Evaluate the impact of changes on various areas of the organization to understand their effects and use these findings to prepare a dynamic plan to meet the needs of multiple stakeholders.

Assess organizational readiness for change and identify areas for improvement to ensure a smooth transition. Use this assessment to support project planning, training, and communications approach to end users and stakeholders.

Create and execute communication plans to keep stakeholders informed and engaged throughout the
change process. This will require a comprehensive communications project plan and multiple tools to effectively ensure updates are communicated in a timely manner

Identify and address potential resistance to change, developing strategies to mitigate it. Work in
partnership with multiple teams to help reduce this resistance to change.

Design and deliver training programs to equip employees with the necessary skills and knowledge for new processes or systems

Provide ongoing support to employees and stakeholders throughout the change process, ensuring smooth
adoption.

Support the planning and engagement of user acceptance to testing to create a strong introduction to the new tool and ensure swift follow up with users as well as incorporation of feedback into training materials
and user guides.

Engage with leaders, managers, and employees to ensure alignment and buy-in for the change.

Identify and manage risks associated with the change initiative, adjusting plans as necessary.

Define and measure success metrics to track progress and the effectiveness of change management efforts.

Continuously evaluate and improve change management processes and strategies to enhance future initiatives.