ServiceNow Architect - $111 CTC - REMOTE

Job Description:

***Crop to Crop resumes are accepted

The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following:

• Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms
• As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
• Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM).
• Provide High Level Design and specifications for ServiceNow implementation
• Design and implementation:
• Various application modules in ServiceNow
• Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc
• Configuration of ServiceNow to automate internal ITIL/ITSM processes
• User Provisioning process that integrates with internal and external systems
• ServiceNow security architecture
• Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products
• Participate in process flow analysis and process redesign working with the Project Manager
• Work with business office to enhance the business process with ServiceNow work process and tools
• Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
• Understand the ServiceNow table structures and data model
• Have done Customization of ServiceNow configurations, including custom scripts
• Experience working with remote teams
• Share best practices and be consultative throughout the technical design of the project

Required Skills:

• Hands-on ServiceNow configuration, development, and integration experience
• SPM/PPM module implementation experience
• Expert knowledge in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
• Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc
• Architected and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant
• Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff

Desired Skills:

• Industry and project experience with ServiceNow
• ServiceNow System Administrator and/or and Implementation Specialist certification
• Technical Documentation including Technical Design, Implementation, and Configuration Plans
• Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
• Some technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.