Conversational AI Engineer

Greetings everyone,

I hope you are staying safe. We are hiring a Conversational Engineer to join our Digital Engineering team.

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ;/u>

Job Role: Conversational Engineer

Location: TX,IL,AZ,RI (Initial remote)

Employment Type: Full-Time

Mandatory Skills: Conversational Platform experience like Kore. ai , Nice, Amazon Connect or DialogFlow / Rasa

Job Description:

Experience working with NLP and Machine Learning

Expert experience working with GenAI and LLM tools (i.e. GPT, BERT)

Tangible experience working with ETL, relational databases, NoSQL or MongoDB.

Worked on Vertex AI and good experience on Voice AI conversation

5+ on Python

Nuance IVR/Microsoft

DialogFlow Rasa

Responsibilities-

Design and implement conversational interfaces for varied applications.- Collaborate with UX/UI designers to enhance chatbot user experience.- Integrate chatbots with various platforms and backend systems.- Continuously improve chatbot understanding and responses based on user feedback.- Stay updated with the latest trends in conversational AI and machine learning.- Optimize chatbot performance for speed and responsiveness.- Address and rectify any issues or bugs in the chatbot's functioning.

Requirements-

Proven track record of designing and implementing chatbots for various platforms.- Familiarity with chatbot development tools like Dialogflow, Microsoft Bot Framework, or Rasa.- Strong coding skills in languages such as Python, Node.js, or similar.- Experience integrating chatbots with CRM systems, databases, and other enterprise tools.- Ability to design conversation flows and optimize user interactions.- Knowledge of natural language processing and machine learning basics.- Experience in training and refining chatbot models for better accuracy.- Strong debugging and troubleshooting skills for real-time chatbot interactions.- Excellent communication skills with a focus on end-user experience.- Commitment to staying updated with the latest in chatbot technology and trends.