Desktop Support - AV Analyst / Helpdesk - Urgent required ( New Jersey locals only ) IN Person interview

Role: Desktop Support - AV Analyst / Helpdesk (Onsite)

Location: Trenton, NJ.

Duration: Long Term

Description:

Need 3+ years of experience supporting/troubleshooting audio/video productions and live event support including operating video conference room technologies and hybrid meeting support (Zoom, Teams, Skype, GoTo meetings, Webex)

Note: The role is onsite and does involve some travel to other offices in NJ.
Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events

Qualifications:

• Strong understanding of sound dynamics and acoustics
• Audio\video production experience in various audio\video technologies and software (Crestron, Extron, Polycom, Adobe and Camtasia experience a plus)
• Hands on, helpdesk experience within the Windows environment
• Experience with virtual conferencing platforms such as Zoom, Teams, Skype, GoTo meetings, Webex and assisting with the hosting of meetings
• Proven ability to diagnose and troubleshoot both A/V and PC related technical issues
• Ability to work with senior management supporting events and cope with a fast changing environment
• The ability to work as a team or independently
• The ability to prepare documentation, knowledge transfer, train staff, presenters, and technical staff etc.
• The ability to document processes and associated materials and support knowledge transfer

Responsibilities:

• Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events
• Collaborate with presenters, producers, directors, and other team members to achieve desired sound\video
• Troubleshoot technical issues related to audio, video and IT equipment
• Travel to alternative work office locations (Newark, Trenton, Cherry Hill regions) may be required based on the event calendar and scheduling.

Required Skills: