Associate Engineer

Overview

DecisionPoint seeks an Associate Engineer to provide hands-on technical engineering support for the Cybersecurity and Infrastructure Security Agency (CISA) Technical Operations Center (TOC). The Associate Engineer will be responsible for implementing, maintaining, and troubleshooting IT systems and infrastructure to support mission requirements. This role will contribute to system enhancements, configuration management, and operational readiness while working closely with senior engineers and administrators to ensure reliable service delivery.

This position is fully on-site at the following location:

• 1000 Chiefs Way, Pensacola FL 32511

Duties & Responsibilities

• Assist in the installation, configuration, and maintenance of servers, workstations, and networking equipment.
• Support system and application upgrades, patches, and configuration changes to maintain security and stability.
• Troubleshoot and resolve hardware, software, and connectivity issues, escalating to senior engineers when necessary.
• Monitor system performance and availability, ensuring compliance with Service Level Agreements (SLAs).
• Participate in engineering reviews, contributing to the development of solutions that improve system performance and reliability.
• Support documentation of system configurations, changes, and operational procedures.
• Assist with audits, inspections, and reporting requirements by providing technical input and status updates.
• Collaborate with TOC teams and other contractors to coordinate changes, resolve incidents, and improve service delivery.
• Contribute to continuous improvement initiatives by identifying and recommending system and process enhancements.

Qualifications

• Must be able to obtain and maintain a favorable suitability determination (Public Trust background investigation).
• Minimum of 3 years of technical IT engineering or systems administration experience.
• Bachelor's degree in Computer Science, Information Technology, or a related field (additional years of experience may substitute for a degree).
• Certifications: ITIL 4 certification preferred; additional vendor certifications (Microsoft, Cisco, VMware, or equivalent) desirable.
• Technical Knowledge: Experience with enterprise IT systems, networking, and troubleshooting tools. Familiarity with system administration, configuration management, and IT service management processes.
• Strong analytical and problem-solving skills, attention to detail, ability to work collaboratively in a team environment, and effective communication with technical and non-technical stakeholders.
• Federal experience (preferred).

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.