Process Designer (Electric Utility)

Qualifications Needed

• 5 to 10 years of applicable experience
• Background in process design
• Process Mapping & Modeling: Proficiency in using various methodologies and tools (e.g., BPMN 2.0, Visio, Signavio) to visually represent current and future state processes.
• Process Analysis & Improvement: Ability to analyze existing processes to identify inefficiencies, bottlenecks, risks, and areas for optimization using techniques like value stream mapping, root cause analysis, and gap analysis.
• Workflow Design & Optimization: Experience in designing new workflows or redesigning existing ones to improve efficiency, reduce costs, enhance quality, and improve user experience.
• Data Analysis & Interpretation: Ability to collect, analyze, and interpret data to identify trends, measure process performance, and support process improvement initiatives.
• Performance Measurement & KPIs: Experience in defining and tracking Key Performance Indicators (KPIs) to monitor process effectiveness and identify areas for further improvement.
• Lean Six Sigma Yellow or Green Belt certification.

Desired Qualifications

• Knowledge in process design within the electric utility industry.
• Understanding of industry-specific regulations, best practices, and trends.
• Requirements Gathering & Elicitation: Skill in working with stakeholders to understand business needs, objectives, and requirements related to processes.

Key Services Provided by the Process Team:

1. Problem Definition & Scoping
2. Business Benefits Identification and Quantification (metrics definition)
3. Process Observation & Mapping
4. Process Data and Root Cause Analysis
5. Design Business Processes Using Current and Emerging Technology
6. Solution Ideation and Validation
7. Stakeholder Analysis
8. Change Plan
9. Benefits Realization Analysis
10. Performance Monitoring and Control Plan