Data Center Break Technician - Entry Level

Overview

On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

ITSM system
hardware incidents
memory
hard drives
network cards
power supplies

Job Details

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: Data Center Break/Fix Technician

Location: Onsite - Ashburn, VA

Duration: Long Term

Job Description:

The Data Center Break/Fix Technician I is an entry-level technical support role responsible for performing basic diagnostics, repairs, and maintenance of server and network hardware within a data center environment. Working under the guidance of senior technicians and team leads, the Tech 1 plays a critical role in maintaining system uptime by responding to hardware incidents, replacing faulty components, and documenting all service activities. Tech 1 will power on new racks and escort vendors as required.

Required skills

Break/Fix Support
Perform physical diagnostics and replace hardware components (e.g., memory, hard drives, network cards, power supplies).
Follow provided runbooks and SOPs for resolving Level 1 hardware incidents.
Escalate complex issues to Tech 2/3 or vendor support as needed.
Ticketing & Documentation
Respond to hardware incident tickets in the ITSM system within SLA timelines.
Document all interventions, component swaps, and serial number changes in asset management tools.
Support the inventory management process, including logging parts used and updating stock records.
Hardware Installation & Maintenance
Assist with server racking, cabling, labeling, and initial power-up tests.
Perform basic maintenance tasks such as reseating cables, cleaning filters, and inspecting racks.
Work with team members to support deployment, maintenance, and decommissioning efforts.
Security & Compliance
Follow all physical security protocols for accessing data halls and managing hardware.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Beacon Systems, Inc