Overview
On Site
$60,000 - $90,000
Full Time
Skills
Office 365
Systems
Network
Job Details
-Looking for Tier 2 with room to grow or Tier 3 that is ready to go out of the gate.
-Wants blend of Network and Systems, but systems is preferred vs. pure network experience.
-Will also be doing standard desktop support as a given.
-In office tickets as well as reimbursed local client travel for onsite clients.
MUST HAVES
- Be Positive and provide fantastic customer service to our clients and staff
- Strive for Personal Accountability
- Take direction and constructive criticism with a positive can do attitude
- Communicate effectively utilizing various mediums, including phone, email, and a service ticketing system.
- Effectively document time and client IT environments, applications, and resolution steps in our document management system
- Collaborate with other team members to resolve IT issues and escalate matters when needed
- Pay attention to detail and complete tasks per defined process
- Design, scope, plan, and execute complex technology projects in a professional and timely manner
- Ensure all Service Level Agreement Targets are met
- On a rotation basis, provide after-hours Customer Support.
- Travel to client sites to provide IT service if needed/ assigned
- Learn our company s way of delivering world-class service to ensure alignment with our team, including our technologies, processes, and metrics for success
- Have a flexible attitude, be creative, and have fun!
QUALIFICATIONS
- The successful candidate must have at least 5 years of hands-on experience managing business-class network infrastructure.
- One or more technical certifications
Technical Experience:
- Remote Experience managing/troubleshooting Microsoft server OS
- Proficient with Entra and Active Directory administration and Group Policy management
- Proficient with PowerShell scripting
- Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
- Proficient in managing and configuring Hyper V
- Proficient in configuring/troubleshooting Fortinet Firewalls
- Proficient in configuring/troubleshooting network switching, including VLANs
- Experience with Backup/Disaster Recovery with Datto
- Experience with Datto RMM and other remote management tools
Key Soft Skills:
- Strong Communication Skills
- Awesome Customer Service
- Passionate about documentation, standards, and process
- Live and die by checklists
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