Sr UX Researcher

Details:

This person will be supporting UX Research needs for the growing needs at Client NOC (where flight dispatchers, meteorologists, etc. sit to monitor flight traffic and safety 24/7). We currently have designers and UX PM on this immediate team which is a larger part of EUX (Employee UX).
UX Researcher (Mid-level)

The UX researcher is an integral part on United's UX (user experience) team. The researcher will be part of a product team and responsible for research that informs the UX process from discovery through design delivery.

In this role, you will lead efforts to develop and execute research plans, methodologies and report findings that elevate and translate user insights into actionable recommendations.

At the core, this position will transform unmet user needs and business opportunities into successful product launches through user research throughout different design phases. The UX Researcher will work to create a best in class user experience for United s frontline employees, helping transform unmet user needs and business opportunities into successful employee tools.

The ideal candidate has a passion for user centered research and design and has a wide breadth of experience across multiple types of products, channels and research methodologies.

Responsibilities

Facilitate & document relevant feedback during design reviews

Lead data collection efforts and oversee data analysis and synthesis using industry standard techniques.

Design and implement research studies, including developing methodologies and data collection instruments.

Plan and execute field visits to shadow users in ethnographic states.

Prepare and deliver research reports, presentations, and other research deliverables

Interpret research findings and provide actionable insights to stakeholders. Capture insights and synthesis in research repository.

Collaborate with cross-functional teams to integrate research findings into decision-making processes.

Plan and facilitate workshops using established workshop frameworks.

Mentor junior researchers and provide guidance on research best practices. Actively contribute to team culture and research ops.

Stay abreast of emerging trends and methodologies in the field of research.

Skills

• Strong analytical and critical thinking skills.
• Strong written and verbal communication skills
• Leadership and diplomacy skills
• Experience with product strategy
• Experience leading generative research
• Experience leading workshops
• An interest in developing additional research skills / learning new methodologies
• Research repository and research ops experience a plus.

Qualifications

Senior Researcher

• Anticipating what research needs are throughout a product lifecycle
• Develop research templates
• Developing insights across a user group and applying those across an entire area
• Create a discovery plan
• Look across user testing and anticipate a product's research needs
• Concisely define insights and communicate to steak holders
• Create actionability from findings
• Inherent knowledge of different user groups
• SME knowledge of airline processes
• Incorporate the business needs into the research insights
• Develop strategic workshops
• Creating research deliverables beyond templated materials (personas, journey maps etc.