Overview
On Site
$$25/hr on W2
Contract - W2
Contract - 10 month(s)
Skills
Customer Service
MS Office
Problem-Solving
Troubleshooting
teamwork
Outlook
Windows 10
software installation
hardware
Microsoft 365
SCCM
Computer systems
software
drivers
BIOS
Remote Desktop
Dameware
configuration
interpersonal communication
report analysis
learning new technologies.
Job Details
Job Title: Senior Desktop Support Technician
Location:100% On-Site Richmond, Virginia
Interview Type:
Round 1: Phone or Virtual/Web
Round 2: In-Person (Mandatory before any offer)
Location:100% On-Site Richmond, Virginia
Interview Type:
Round 1: Phone or Virtual/Web
Round 2: In-Person (Mandatory before any offer)
Job Description:
- Support Windows 10 or higher operating systems.
- Provide technical support for MS Office Suite including Outlook and Microsoft 365.
- Install, configure, and troubleshoot software and hardware.
- Work with PC hardware, peripherals, drivers, BIOS, and networks.
- Utilize remote support tools (SCCM, Remote Desktop, Dameware) to resolve issues.
- Analyze reports and customer feedback to improve IT support and training.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Strong working knowledge of computer systems, hardware, and software, including drivers and bios | Required | 4 | Years |
| Excellent problem-solving, analytical, and team-working skills | Required | 4 | Years |
| Excellent communication and interpersonal skills. | Required | 4 | Years |
| demonstrated ability to obtain feedback from customers to improve training methods. | Required | 4 | Years |
| Running reports and analyzing common complaints and problems. | Required | 4 | Years |
| An openness to learning new technologies. | Required | 2 | Years |
| An openness to learning new technologies. | Required | 4 | Years |
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