Falcon L3 Support Engineer

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 12

Skills

Support
FICO
L3
Falcon

Job Details

Job Role : Falcon L3 Support Engineer

Location : Houston, TX (Hybrid)

Hire Type : Contract

Must Have's:

- Falcon Development is important (look for this; secondary is support experience)

- FICO Falcon Support experience

- Falcon rule configuration

- Incident Management experience

Job Description:

We are seeking a highly skilled and motivated Falcon L3 Support Engineer to join our technical support team. The ideal candidate should have 8-12 years' experience of handling complex incidents, fulfilling service requests, performing root cause analysis, and implementing configuration changes and scripting solutions for the Falcon product. This role requires flexibility to work morning and evening shifts and provide weekend on-call support.

Key Responsibilities:

- Handle and resolve high-priority incidents related to the Falcon product.

- Respond to and fulfil service requests from internal and external stakeholders.

- Conduct thorough root cause analysis to identify and resolve recurring issues.

- Develop and maintain scripts to automate support tasks and improve efficiency.

- Implement configuration changes to optimize product performance and functionality.

- Collaborate with cross-functional teams to ensure timely resolution of issues.

- Maintain detailed documentation of incidents, service requests, and resolutions.

- Participate in shift rotations including morning/regular/evening shifts.

- Provide on-call support during weekends as part of a scheduled rotation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.