Overview
USD 45.00 - 55.00 per hour
Full Time
Skills
Information Technology
Project Delivery
End-user Training
Software Maintenance
Technical Drafting
Knowledge Transfer
Innovation
FOCUS
System Requirements
Estimating
Documentation
Root Cause Analysis
Service Level
Application Support
Spring Framework
React.js
AngularJS
Vue.js
jQuery
Programming Languages
Java
Microsoft Visual Studio
JavaScript
Migration
Development Testing
Database
Scripting
Oracle
Analytics
Microsoft Power BI
DigitalOcean
Debugging
Translation
Specification Gathering
Customer Service
Communication
Collaboration
Conflict Resolution
Problem Solving
Analytical Skill
Cloud Computing
Amazon Web Services
Microsoft Azure
ApacheBench
Job Details
Application Support Analyst - Intermediate
Information Technology - Client Solutions requires a contractor for the Intermediate Application Support Analyst 3 resources with experience supporting a suite of applications. This resource will be part of the IT team in Application Support and will be working with clients application support staff the infrastructure team and project delivery teams with a focus on ensuring optimal performance and availability of our applications.
- Remote Work Acceptable: Yes
- Hybrid work schedule is required: 2 days in the office monthly.
Responsibilities will include helping resolve application support incidents and user issues provide user training develop code/configuration fixes perform applications maintenance and enhancements tasks as needed provide operational support provide knowledge transfer to team members. The successful applicant will be involved in task estimation planning and coordination of support activities review system requirements specifications and technical design documents to provide timely and meaningful resolution of issues create detailed and well-structured support documents to be used for knowledge transfer identify record document thoroughly and track bugs and ensure that quality issues and defects are appropriately identified documented tracked and resolved.
This contract role requires individuals with great communication and interpersonal skills and the ability to work independently and as part of a diversified team. Successful candidates must possess strong technical and professional knowledge and skills stress tolerance and the ability to think innovatively. You must also be team-oriented with the ability to build strategic working relationships and demonstrate innovation/initiative with a focus on providing inputs and recommendations for developing business and system requirements and effort estimates.
Position occupant will:
- Coordinate with team members the team head/Supervisor and other departments to organize resolution of application incidents.
- Balance scheduled and unscheduled requests based on priority impact and value to the business.
- Provide clear support documentation for all applications.
- Plan test and implement system upgrades and troubleshooting integration points with other systems.
- Plan and schedule regular maintenance tasks perform overall health checks of the systems and perform root cause analysis.
- Troubleshoot and provide solutions to applications issues and communicate the same to users within the defined service level agreements.
Top Skills Details
1. Three (3) years' experience as an Application Support Analyst designing, implementing, documenting, and supporting software solutions.
2. Three (3) years' experience with Java web frameworks preferably Spring framework, Spring boot and JavaScript frontend libraries like React, Angular, Vue and jQuery.
3. Three (3) years' experience with industry stand and programming languages such as Java, Visual Studio, JavaScript.
4. Three (3) years' experience migrating data and deploying modules or components between Development, Test and Production environments.
5. Three (3) years' experience in database technologies, reports generation, and scripting in Oracle or PostgresSQL and performing analytics with Microsoft Power BI.
6. Three (3) years' experience supporting applications in the cloud (Azure, Digital Ocean) and on premise with debugging and problem-solving skills.
7. Three (3) years' experience demonstrating translation of business requirements into technical specifications to develop, maintain or enhance software.
Additional Skills & Qualifications
1. Very sound customer service skill set and passion to provide solution to problems
2. Strong verbal and written communication skills to communicate both internally and externally with personnel at all levels.
3. Ability to disseminate information to various audiences, technical or non-technical.
4. Ability to support multiple applications.
5. Ability to work in a team environment as well as independently and to collaborate with multiple teams and clients.
6. Strong problem-solving and analytical skills.
7. Knowledge of on premise and cloud-based services (e.g., AWS, Azure)
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Workplace Type
This is a hybrid position in Calgary,AB.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Information Technology - Client Solutions requires a contractor for the Intermediate Application Support Analyst 3 resources with experience supporting a suite of applications. This resource will be part of the IT team in Application Support and will be working with clients application support staff the infrastructure team and project delivery teams with a focus on ensuring optimal performance and availability of our applications.
- Remote Work Acceptable: Yes
- Hybrid work schedule is required: 2 days in the office monthly.
Responsibilities will include helping resolve application support incidents and user issues provide user training develop code/configuration fixes perform applications maintenance and enhancements tasks as needed provide operational support provide knowledge transfer to team members. The successful applicant will be involved in task estimation planning and coordination of support activities review system requirements specifications and technical design documents to provide timely and meaningful resolution of issues create detailed and well-structured support documents to be used for knowledge transfer identify record document thoroughly and track bugs and ensure that quality issues and defects are appropriately identified documented tracked and resolved.
This contract role requires individuals with great communication and interpersonal skills and the ability to work independently and as part of a diversified team. Successful candidates must possess strong technical and professional knowledge and skills stress tolerance and the ability to think innovatively. You must also be team-oriented with the ability to build strategic working relationships and demonstrate innovation/initiative with a focus on providing inputs and recommendations for developing business and system requirements and effort estimates.
Position occupant will:
- Coordinate with team members the team head/Supervisor and other departments to organize resolution of application incidents.
- Balance scheduled and unscheduled requests based on priority impact and value to the business.
- Provide clear support documentation for all applications.
- Plan test and implement system upgrades and troubleshooting integration points with other systems.
- Plan and schedule regular maintenance tasks perform overall health checks of the systems and perform root cause analysis.
- Troubleshoot and provide solutions to applications issues and communicate the same to users within the defined service level agreements.
Top Skills Details
1. Three (3) years' experience as an Application Support Analyst designing, implementing, documenting, and supporting software solutions.
2. Three (3) years' experience with Java web frameworks preferably Spring framework, Spring boot and JavaScript frontend libraries like React, Angular, Vue and jQuery.
3. Three (3) years' experience with industry stand and programming languages such as Java, Visual Studio, JavaScript.
4. Three (3) years' experience migrating data and deploying modules or components between Development, Test and Production environments.
5. Three (3) years' experience in database technologies, reports generation, and scripting in Oracle or PostgresSQL and performing analytics with Microsoft Power BI.
6. Three (3) years' experience supporting applications in the cloud (Azure, Digital Ocean) and on premise with debugging and problem-solving skills.
7. Three (3) years' experience demonstrating translation of business requirements into technical specifications to develop, maintain or enhance software.
Additional Skills & Qualifications
1. Very sound customer service skill set and passion to provide solution to problems
2. Strong verbal and written communication skills to communicate both internally and externally with personnel at all levels.
3. Ability to disseminate information to various audiences, technical or non-technical.
4. Ability to support multiple applications.
5. Ability to work in a team environment as well as independently and to collaborate with multiple teams and clients.
6. Strong problem-solving and analytical skills.
7. Knowledge of on premise and cloud-based services (e.g., AWS, Azure)
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Workplace Type
This is a hybrid position in Calgary,AB.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.