Help Desk Desktop Support Analyst In Office Level 1-2

Our enterprise client has an in office six month contract for a Level 1 - 2 Help Desk Desktop Support Analyst to support Office 365 and corporate in office and remote users

In office everyday

Candidate will have 6 months to 2 years experience in IT support and utilizing ticket tracking. Candidate will be supporting computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment.

ESSENTIAL JOB FUNCTIONS

• Responsible for providing first level support for basic software and hardware issues via phones and hands on support in the office
• Office 365, Virtual Desktop, Windows 10 and Windows 11
• Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
• Assists in the resolution of application, hardware and software problems.
• Escalates problems to higher level technical support professionals when necessary.
• Enters call data into a tracking system Service Now

DESIRABLE KNOWLEDGE, SKILLS

• Knowledge of basic computer hardware and software.
• Knowledge of the procedures and practices for installing software patches and updates on desktops, laptops,and mobile devices.
• Ability to troubleshoot basic hardware issues on desktops, laptops and telecommunication equipment.
• Ability to troubleshoot basic network, software and printing problems.
• Customer service skills and dedication to customer satisfaction.
• Ability to complete tasks on time.

One to two years of experience supporting a variety of computer applications and hardware.

Preferred Bachelors degree but Associates Degree is acceptable and related IT Support Experience

An ITIL Foundations certification may be substituted for the required experience.

Candidates will be in the office 5 days a week for a six month contract role, possible extension. Level 1 support combinations of help desk and hands on desktop support.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.