Overview
Skills
Job Details
Location: Fairfax, VA
Length: Direct Hire
Pay: $110,
Work Requirements: , Holders or Authorized to Work in the U.S.
Must hold Top Secret Clearance with full scope polygraph.
Job Details: * Experience working in the support field and direct customer interactions * Strong technical knowledge and experience with Avaya's product portfolio * Technical working knowledge and experience with Communication Manager, Session and System Manager * Technical working knowledge and experience with Session Initiation Protocol * Knowledge and experience with Avaya's Contact Center portfolio Requirements:
* Experience working with Avaya CM implementation and service-related work
Strong personal computer and business solution software skills in application administration, design and architecture
Strong analytical and problem-solving skills for design, coordination and testing of applications
Leadership skills to guide and mentor the work of less experienced personal
Good communication skills to communicate with customers, support personnel, and management
Ability to work in a team environment
High tolerance for stressful situations
Bachelor's degree or equivalent years of experience.
Must also have at least 5 years of professional experience in the related field
Strong personal computer and business solution software skills in application administration, design and architecture
Strong analytical and problem-solving skills for design, coordination and testing of applications Leadership skills to guide and mentor the work of less experienced personal
Good communication skills to communicate with customers, support personnel, and management
Ability to work in a team environment
High tolerance for stressful situations
Bachelor's degree or equivalent years of experience.
Must also have at least 5 years of professional experience in the related field
Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.
Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products as well as other telecommunication platforms.
Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.
Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.
Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.
Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.
Train newer voice engineers on how to perform most of the tasks listed above.
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.