Overview
On Site
USD 15.50 - 19.50 per hour
Full Time
Skills
Service Desk
Conflict Resolution
Problem Solving
Research
Multitasking
Communication
ServiceNow
Salesforce.com
Issue Tracking
Call Center
Help Desk
Taxes
Life Insurance
Business Transformation
Law
Job Details
Proactive openings for upcoming project!
Description
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
Escalate issues in accordance with defined procedures.
Assist users through problem solving steps.
Use available tools and resources to research and resolve technical problems.
Provide accurate information to end users in a timely manner.
Ability to multitask while interacting with customers and documenting tickets.
Adhere to established quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Skills
Help desk, call center, ServiceNow, Salesforce, ticketing system
Top Skills Details
Help desk, call center
Experience Level
Intermediate Level - Looking for someone with at least 6 months of experience in a help desk role.
Pay and Benefits
The pay range for this position is $15.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
Escalate issues in accordance with defined procedures.
Assist users through problem solving steps.
Use available tools and resources to research and resolve technical problems.
Provide accurate information to end users in a timely manner.
Ability to multitask while interacting with customers and documenting tickets.
Adhere to established quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Skills
Help desk, call center, ServiceNow, Salesforce, ticketing system
Top Skills Details
Help desk, call center
Experience Level
Intermediate Level - Looking for someone with at least 6 months of experience in a help desk role.
Pay and Benefits
The pay range for this position is $15.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.