Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - Long Term
Skills
NICE
Job Details
Job Title: Call Center Technology Consultant NICE InContact
Work Location: Dallas, TX (Hybrid)
Duration: Long Term
Must Have:
- NICE InContact
- Omni channel scripting
- LiveVox with designer Scripting
- API
- Snowflake integration
- LiveVox dialer /Smart Reach with scripting
- Nice Personal Contact Dialer
- NICE IEX
Responsibilities:
- Design, develop, and maintain Studio Scripting in NICE InContact for omni-channel call center workflows.
- Build and manage Designer Scripting in LiveVox for omni-channel operations.
- LiveVox Dialer / Smart Reach with scripting
- NICE Personal Contact Dialer
- NICE IEX (Workforce Management)
- NICE Quality Management
- Integrate APIs with third-party systems, including Snowflake and Salesforce Marketing Cloud.
- Collaborate with business and technical teams to design scalable, efficient call center solutions.
- Troubleshoot, optimize, and enhance existing scripts and integrations to improve performance.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.